Reviews of Hero Electric Photon

Hi i have purchased hero electric photon 72 v i enjoyed the ride up to 7 months after that it may not travel at-least 20 km i taken for service but they not replace the battery till now and my bike in service centre from three months and no proper response from dealer and company so guys my request don't buy hero electric bikes.

About the Reviewer

Battery backup very very bad 1 year two times battery change bad results battery used nine months and replace battery new battery second time battery changed after four months, third time battery replaced, eight months results not satisfied with battery performance of photon electric bike ............

About the Reviewer

Review will be quite bigger but its worth it, i hope,I strongly believed in hero electric , but bit disappointed on the vehicle i got, due to some problems in it. But will keep updating whether it got rectified or not & also the bikes performance in diff timelines in upcoming months.I bought this bike, hero electric photon (li model) on 10/11/2018 in erode dealership, but they delivered from another dealer due to stock unavailability. In hero electric showrooms i visited, all the staffs are decent and speaks/behaves well with customer. But they lack deep knowledge about the bikes they sell. Lesser than what i got to know while researching on choosing a good e-scooter. Also, most of the dealers don’t have vehicles for test drive(especially photon not for display also, they don’t have stock itself). This is a bigger disadvantage for both company and customers. I went to 4 dealers in 3 different cities chennai (2 dealers), erode, trichy but they don’t have stock of photon li/photon itself.I preferred photon li model for its detachable lithium ion batteries. But its too difficult to remove batteries from vehicle. The seat plastic, covers the battery power pin/socket, so its difficult to remove the pin and lift battery. It is a major shock for me, if there was a test drive vehicle or display vehicle i would have got to know about it earlier and would have opted for some other vehicle. But i saw the vehicle for first time on delivery day only. If you are staying in apartment/ place without proper electric connection boxes in parking, then don’t opt this bike (till there is an updated version where they rectify this) as it is so difficult to remove batteries and charging it inside your home. You have to charge it with vehicle only.Then, the bike i took have following problems which disappointed me hugely. I believed in hero electric. It might be basic or small issues but facing it on first day, that too when u r travelling from dealership to home on first ride. Its so bad. Problem 1: dealership to my home is 60 kms(nearby districts). In middle of journey first battery got over and we switched to second one using the switch given under seat for changing battery from 1 to 2. After which bike didn’t started, for nearly 15 mins we struggled in middle of road and it started off by itself. Same problem occurred on day 3 also while switching from 1st battery to 2nd. Again struggled in middle of road for 20 mins Problem 2: suddenly sometimes motor is not working on acceleration. Everything else is working, from horn, headlight, indicators all are working. But if i accelerate, there is no power to motor, vehicle is not moving. I checked brake also, its not locked and brake light is off only. It happened 7 times in 3 days. In middle of road, in traffic, near home in different circumstances.Problem 3: i observe sound is coming while i stop accelerating or if i brake, its not from motor and not due to friction in tyres. But from front disc i hope. Its odd, in an electric vehicle on my first ride, a strange uncomfortable sound.Apart from these, a connector is not mounted, battery level indicator is not accurate, battery charged fully then also adapter showing red light, i have to unplug and plug again to check whether its full or not. Upon unplugging and plugging back its turning to green if charged. Adapter also have problem i hope. Remote alarm/lock ll serve only as anti-theft alarm, don’t expect more in it. Storage space below seat is bit less compared to petrol scooters, due to batteries occupying the space. Quality, look & mechanism of the plastic separator that separates battery and storage space under seat is not good. Quality of plastics used have to be improved a bit.Pros: 1) bike’s look is good. Its simple and decent.2) its really comfortable to ride, seats are spacious, foot space is good, easy to handle, less weight. Riding comfort is good, can be compared with top selling petrol bikes.3) head light is good enough.4) indicator can be turned off by a centre switch in indicator button which made t easier.5) smooth ride, no noise/vibration ( exception :my defective vehicle)6) speed and pick up is good compared to other evs. Can zip through city traffic easily. Achieves 50 kmph in flat or downside roads. 40 to 45 while climbing up (like flyovers). If compared to petrol counterparts, its bit downside in terms of pickup and speed. But more than enough for town or city commutes. 7) with two riders also its performance is good.(though there will be slight change,only slight). It can go up to 40 to 45 kmph with two riders in flat roads & 30-35 kmph with two riders while climbing up (like flyovers)8) braking is good, as supply will cut off once u apply brake. So braking quick and good. finally, keeping the problems in my bikes aside (hoping that these problems occurred only in my bike) , its a good choice as of now for city , town or less distance commutes. One main thing hero electric need to update in this model is making its battery removal easier. But we have to check the vehicle thoroughly before taking delivery to avoid facing problems as mine. So that you wont regret your decision on buying it, as everything else is fine/manageable except battery removal. coming to my bike: i don't know how such a faulty vehicle(which i got) was allowed till delivery. Do they (hero electric) have any quality checks or preventive measures for such cases. Expecting a mechanic in a day from dealership as promised by them. Ll update after they service the vehicle.

About the Reviewer

Problems with hero electric photon bike are:1. 6 lead acid batteries make it heavier2. Bike bumper gets hit hart when crossing speed breakers and uneven roads 3. Lead acid batteries does not last long4. Batteries needs rotation every 3 months..... Hero service center never rotate batteries5. No support from show room or service. Center6. Battery drains if head light turned on7. Battery drains if drive mode is set to l (low mileage high speed)8.High cost of battery replacement makes it expensive9. No customer support.

About the Reviewer

I am using photon 72v from past 6 months.I was initial happy with the performance but, sad part is this bike is not fit for Indian roads, 1. Sudden brake and brake shoe broke 2. Speedometer not working 3. One very small impact in a pothole mudguard is broken 4. Battery went to deep discharge after 10 days of non-use. I am utterly disappointed with quality of this bike.

About the Reviewer

I bought this scooter in November 20 in Jabalpur (MP). My daily commute is around 30-35 kms. With the speed and pickup, there is no compromise when compared to other petrol heads.
The top speed is 55 km/h, and battery lasts for around 85 kms.
This vehicle is very light to ride, weighing just 87 kg.
Suspension and balancing of the vehicle is good. Just as other scooters.
Charging of the vehicle takes 4 hours for a full charge and around 1.5 units (around Rs.12)
Looks of the vehicle is just awesome, this is an eye turner for everyone. Everyday 3 to 5 strangers asks about the performance, pricing and praise the vehicle.
Servicing and maintenance is more or less nil.
3 years warranty on battery and motor.

About the Reviewer

Brought last week. Dealer is very cordial bike appearance super. Riding super. Mileage as assured. Super sackings value for the money in highways i felt as if going in pushpak. I found following disadvantages. 1. Front luggage box edges very sharp and their finishing finishing worst. Hands get injured while underwriting and removing. 2.The side step for pillion rider is not researched and scientific. 3.Braking should be more effective. 4.The seat decider is unscientific ridge discomfort for pillion rider. 5.The red switch for low and high speed has reverse connected in all vehicles.

About the Reviewer

I booked online via paytm

I got delivery on 15th day

As i saw the bike it was awesome.

From company it is claimed that the the maximum speed of the bike is 45kmpl

But i got 55kmpl excellent

Looks are same as vespa but from back side it looks too small like old scooty pep

You don't need any servicing & it is totally maintenance free

Daily i ride around 50kms

The photon is capable of taking a load capacity of 200kgs

In my opinion its a superb scooter

About the Reviewer

It is bad experience purchase the photon bike
Battery problem replacement time is 30 days
Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad

About the Reviewer

Hi i have purchased hero electric photon 72 v i enjoyed the ride up to 7 months after that it may not travel at-least 20 km i taken for service but they not replace the battery till now and my bike in service centre from three months and no proper response from dealer and company so guys my request don't buy hero electric bikes.

About the Reviewer

Battery backup very very bad 1 year two times battery change bad results battery used nine months and replace battery new battery second time battery changed after four months, third time battery replaced, eight months results not satisfied with battery performance of photon electric bike ............

About the Reviewer

Review will be quite bigger but its worth it, i hope,I strongly believed in hero electric , but bit disappointed on the vehicle i got, due to some problems in it. But will keep updating whether it got rectified or not & also the bikes performance in diff timelines in upcoming months.I bought this bike, hero electric photon (li model) on 10/11/2018 in erode dealership, but they delivered from another dealer due to stock unavailability. In hero electric showrooms i visited, all the staffs are decent and speaks/behaves well with customer. But they lack deep knowledge about the bikes they sell. Lesser than what i got to know while researching on choosing a good e-scooter. Also, most of the dealers don’t have vehicles for test drive(especially photon not for display also, they don’t have stock itself). This is a bigger disadvantage for both company and customers. I went to 4 dealers in 3 different cities chennai (2 dealers), erode, trichy but they don’t have stock of photon li/photon itself.I preferred photon li model for its detachable lithium ion batteries. But its too difficult to remove batteries from vehicle. The seat plastic, covers the battery power pin/socket, so its difficult to remove the pin and lift battery. It is a major shock for me, if there was a test drive vehicle or display vehicle i would have got to know about it earlier and would have opted for some other vehicle. But i saw the vehicle for first time on delivery day only. If you are staying in apartment/ place without proper electric connection boxes in parking, then don’t opt this bike (till there is an updated version where they rectify this) as it is so difficult to remove batteries and charging it inside your home. You have to charge it with vehicle only.Then, the bike i took have following problems which disappointed me hugely. I believed in hero electric. It might be basic or small issues but facing it on first day, that too when u r travelling from dealership to home on first ride. Its so bad. Problem 1: dealership to my home is 60 kms(nearby districts). In middle of journey first battery got over and we switched to second one using the switch given under seat for changing battery from 1 to 2. After which bike didn’t started, for nearly 15 mins we struggled in middle of road and it started off by itself. Same problem occurred on day 3 also while switching from 1st battery to 2nd. Again struggled in middle of road for 20 mins Problem 2: suddenly sometimes motor is not working on acceleration. Everything else is working, from horn, headlight, indicators all are working. But if i accelerate, there is no power to motor, vehicle is not moving. I checked brake also, its not locked and brake light is off only. It happened 7 times in 3 days. In middle of road, in traffic, near home in different circumstances.Problem 3: i observe sound is coming while i stop accelerating or if i brake, its not from motor and not due to friction in tyres. But from front disc i hope. Its odd, in an electric vehicle on my first ride, a strange uncomfortable sound.Apart from these, a connector is not mounted, battery level indicator is not accurate, battery charged fully then also adapter showing red light, i have to unplug and plug again to check whether its full or not. Upon unplugging and plugging back its turning to green if charged. Adapter also have problem i hope. Remote alarm/lock ll serve only as anti-theft alarm, don’t expect more in it. Storage space below seat is bit less compared to petrol scooters, due to batteries occupying the space. Quality, look & mechanism of the plastic separator that separates battery and storage space under seat is not good. Quality of plastics used have to be improved a bit.Pros: 1) bike’s look is good. Its simple and decent.2) its really comfortable to ride, seats are spacious, foot space is good, easy to handle, less weight. Riding comfort is good, can be compared with top selling petrol bikes.3) head light is good enough.4) indicator can be turned off by a centre switch in indicator button which made t easier.5) smooth ride, no noise/vibration ( exception :my defective vehicle)6) speed and pick up is good compared to other evs. Can zip through city traffic easily. Achieves 50 kmph in flat or downside roads. 40 to 45 while climbing up (like flyovers). If compared to petrol counterparts, its bit downside in terms of pickup and speed. But more than enough for town or city commutes. 7) with two riders also its performance is good.(though there will be slight change,only slight). It can go up to 40 to 45 kmph with two riders in flat roads & 30-35 kmph with two riders while climbing up (like flyovers)8) braking is good, as supply will cut off once u apply brake. So braking quick and good. finally, keeping the problems in my bikes aside (hoping that these problems occurred only in my bike) , its a good choice as of now for city , town or less distance commutes. One main thing hero electric need to update in this model is making its battery removal easier. But we have to check the vehicle thoroughly before taking delivery to avoid facing problems as mine. So that you wont regret your decision on buying it, as everything else is fine/manageable except battery removal. coming to my bike: i don't know how such a faulty vehicle(which i got) was allowed till delivery. Do they (hero electric) have any quality checks or preventive measures for such cases. Expecting a mechanic in a day from dealership as promised by them. Ll update after they service the vehicle.

About the Reviewer

Problems with hero electric photon bike are:1. 6 lead acid batteries make it heavier2. Bike bumper gets hit hart when crossing speed breakers and uneven roads 3. Lead acid batteries does not last long4. Batteries needs rotation every 3 months..... Hero service center never rotate batteries5. No support from show room or service. Center6. Battery drains if head light turned on7. Battery drains if drive mode is set to l (low mileage high speed)8.High cost of battery replacement makes it expensive9. No customer support.

About the Reviewer

I am using photon 72v from past 6 months.I was initial happy with the performance but, sad part is this bike is not fit for Indian roads, 1. Sudden brake and brake shoe broke 2. Speedometer not working 3. One very small impact in a pothole mudguard is broken 4. Battery went to deep discharge after 10 days of non-use. I am utterly disappointed with quality of this bike.

About the Reviewer

I bought this scooter in November 20 in Jabalpur (MP). My daily commute is around 30-35 kms. With the speed and pickup, there is no compromise when compared to other petrol heads.
The top speed is 55 km/h, and battery lasts for around 85 kms.
This vehicle is very light to ride, weighing just 87 kg.
Suspension and balancing of the vehicle is good. Just as other scooters.
Charging of the vehicle takes 4 hours for a full charge and around 1.5 units (around Rs.12)
Looks of the vehicle is just awesome, this is an eye turner for everyone. Everyday 3 to 5 strangers asks about the performance, pricing and praise the vehicle.
Servicing and maintenance is more or less nil.
3 years warranty on battery and motor.

About the Reviewer

Brought last week. Dealer is very cordial bike appearance super. Riding super. Mileage as assured. Super sackings value for the money in highways i felt as if going in pushpak. I found following disadvantages. 1. Front luggage box edges very sharp and their finishing finishing worst. Hands get injured while underwriting and removing. 2.The side step for pillion rider is not researched and scientific. 3.Braking should be more effective. 4.The seat decider is unscientific ridge discomfort for pillion rider. 5.The red switch for low and high speed has reverse connected in all vehicles.

About the Reviewer

I booked online via paytm

I got delivery on 15th day

As i saw the bike it was awesome.

From company it is claimed that the the maximum speed of the bike is 45kmpl

But i got 55kmpl excellent

Looks are same as vespa but from back side it looks too small like old scooty pep

You don't need any servicing & it is totally maintenance free

Daily i ride around 50kms

The photon is capable of taking a load capacity of 200kgs

In my opinion its a superb scooter

About the Reviewer

It is bad experience purchase the photon bike
Battery problem replacement time is 30 days
Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad

About the Reviewer

Hi i have purchased hero electric photon 72 v i enjoyed the ride up to 7 months after that it may not travel at-least 20 km i taken for service but they not replace the battery till now and my bike in service centre from three months and no proper response from dealer and company so guys my request don't buy hero electric bikes.

About the Reviewer

Battery backup very very bad 1 year two times battery change bad results battery used nine months and replace battery new battery second time battery changed after four months, third time battery replaced, eight months results not satisfied with battery performance of photon electric bike ............

About the Reviewer

Review will be quite bigger but its worth it, i hope,I strongly believed in hero electric , but bit disappointed on the vehicle i got, due to some problems in it. But will keep updating whether it got rectified or not & also the bikes performance in diff timelines in upcoming months.I bought this bike, hero electric photon (li model) on 10/11/2018 in erode dealership, but they delivered from another dealer due to stock unavailability. In hero electric showrooms i visited, all the staffs are decent and speaks/behaves well with customer. But they lack deep knowledge about the bikes they sell. Lesser than what i got to know while researching on choosing a good e-scooter. Also, most of the dealers don’t have vehicles for test drive(especially photon not for display also, they don’t have stock itself). This is a bigger disadvantage for both company and customers. I went to 4 dealers in 3 different cities chennai (2 dealers), erode, trichy but they don’t have stock of photon li/photon itself.I preferred photon li model for its detachable lithium ion batteries. But its too difficult to remove batteries from vehicle. The seat plastic, covers the battery power pin/socket, so its difficult to remove the pin and lift battery. It is a major shock for me, if there was a test drive vehicle or display vehicle i would have got to know about it earlier and would have opted for some other vehicle. But i saw the vehicle for first time on delivery day only. If you are staying in apartment/ place without proper electric connection boxes in parking, then don’t opt this bike (till there is an updated version where they rectify this) as it is so difficult to remove batteries and charging it inside your home. You have to charge it with vehicle only.Then, the bike i took have following problems which disappointed me hugely. I believed in hero electric. It might be basic or small issues but facing it on first day, that too when u r travelling from dealership to home on first ride. Its so bad. Problem 1: dealership to my home is 60 kms(nearby districts). In middle of journey first battery got over and we switched to second one using the switch given under seat for changing battery from 1 to 2. After which bike didn’t started, for nearly 15 mins we struggled in middle of road and it started off by itself. Same problem occurred on day 3 also while switching from 1st battery to 2nd. Again struggled in middle of road for 20 mins Problem 2: suddenly sometimes motor is not working on acceleration. Everything else is working, from horn, headlight, indicators all are working. But if i accelerate, there is no power to motor, vehicle is not moving. I checked brake also, its not locked and brake light is off only. It happened 7 times in 3 days. In middle of road, in traffic, near home in different circumstances.Problem 3: i observe sound is coming while i stop accelerating or if i brake, its not from motor and not due to friction in tyres. But from front disc i hope. Its odd, in an electric vehicle on my first ride, a strange uncomfortable sound.Apart from these, a connector is not mounted, battery level indicator is not accurate, battery charged fully then also adapter showing red light, i have to unplug and plug again to check whether its full or not. Upon unplugging and plugging back its turning to green if charged. Adapter also have problem i hope. Remote alarm/lock ll serve only as anti-theft alarm, don’t expect more in it. Storage space below seat is bit less compared to petrol scooters, due to batteries occupying the space. Quality, look & mechanism of the plastic separator that separates battery and storage space under seat is not good. Quality of plastics used have to be improved a bit.Pros: 1) bike’s look is good. Its simple and decent.2) its really comfortable to ride, seats are spacious, foot space is good, easy to handle, less weight. Riding comfort is good, can be compared with top selling petrol bikes.3) head light is good enough.4) indicator can be turned off by a centre switch in indicator button which made t easier.5) smooth ride, no noise/vibration ( exception :my defective vehicle)6) speed and pick up is good compared to other evs. Can zip through city traffic easily. Achieves 50 kmph in flat or downside roads. 40 to 45 while climbing up (like flyovers). If compared to petrol counterparts, its bit downside in terms of pickup and speed. But more than enough for town or city commutes. 7) with two riders also its performance is good.(though there will be slight change,only slight). It can go up to 40 to 45 kmph with two riders in flat roads & 30-35 kmph with two riders while climbing up (like flyovers)8) braking is good, as supply will cut off once u apply brake. So braking quick and good. finally, keeping the problems in my bikes aside (hoping that these problems occurred only in my bike) , its a good choice as of now for city , town or less distance commutes. One main thing hero electric need to update in this model is making its battery removal easier. But we have to check the vehicle thoroughly before taking delivery to avoid facing problems as mine. So that you wont regret your decision on buying it, as everything else is fine/manageable except battery removal. coming to my bike: i don't know how such a faulty vehicle(which i got) was allowed till delivery. Do they (hero electric) have any quality checks or preventive measures for such cases. Expecting a mechanic in a day from dealership as promised by them. Ll update after they service the vehicle.

About the Reviewer

Problems with hero electric photon bike are:1. 6 lead acid batteries make it heavier2. Bike bumper gets hit hart when crossing speed breakers and uneven roads 3. Lead acid batteries does not last long4. Batteries needs rotation every 3 months..... Hero service center never rotate batteries5. No support from show room or service. Center6. Battery drains if head light turned on7. Battery drains if drive mode is set to l (low mileage high speed)8.High cost of battery replacement makes it expensive9. No customer support.

About the Reviewer

I am using photon 72v from past 6 months.I was initial happy with the performance but, sad part is this bike is not fit for Indian roads, 1. Sudden brake and brake shoe broke 2. Speedometer not working 3. One very small impact in a pothole mudguard is broken 4. Battery went to deep discharge after 10 days of non-use. I am utterly disappointed with quality of this bike.

About the Reviewer

I bought this scooter in November 20 in Jabalpur (MP). My daily commute is around 30-35 kms. With the speed and pickup, there is no compromise when compared to other petrol heads.
The top speed is 55 km/h, and battery lasts for around 85 kms.
This vehicle is very light to ride, weighing just 87 kg.
Suspension and balancing of the vehicle is good. Just as other scooters.
Charging of the vehicle takes 4 hours for a full charge and around 1.5 units (around Rs.12)
Looks of the vehicle is just awesome, this is an eye turner for everyone. Everyday 3 to 5 strangers asks about the performance, pricing and praise the vehicle.
Servicing and maintenance is more or less nil.
3 years warranty on battery and motor.

About the Reviewer

Brought last week. Dealer is very cordial bike appearance super. Riding super. Mileage as assured. Super sackings value for the money in highways i felt as if going in pushpak. I found following disadvantages. 1. Front luggage box edges very sharp and their finishing finishing worst. Hands get injured while underwriting and removing. 2.The side step for pillion rider is not researched and scientific. 3.Braking should be more effective. 4.The seat decider is unscientific ridge discomfort for pillion rider. 5.The red switch for low and high speed has reverse connected in all vehicles.

About the Reviewer

I booked online via paytm

I got delivery on 15th day

As i saw the bike it was awesome.

From company it is claimed that the the maximum speed of the bike is 45kmpl

But i got 55kmpl excellent

Looks are same as vespa but from back side it looks too small like old scooty pep

You don't need any servicing & it is totally maintenance free

Daily i ride around 50kms

The photon is capable of taking a load capacity of 200kgs

In my opinion its a superb scooter

About the Reviewer

It is bad experience purchase the photon bike
Battery problem replacement time is 30 days
Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad

About the Reviewer