User Review of Photon by Narayan

1. Worst experience after buying
2. Every time some sound is heard from the vehicle
3. Looks ok but the performance is not good It is 2.5 years old now its battery is dead, and it gives a range of 20 km And the worst behavior of showroom sellers after selling
4. The service given by the hero is not good
5. No prons only cons money waste

About the Reviewer

I purchased this photon 2 years back. In 1st year it worked properly the battery was not working then I approached to company they said it would take a maximum of 60 days to get a new battery because it is under warranty. But today 10 months completed, the battery has not come Dealer said that there is no progress in the company and told to file a case with the company but every consumer does not have much time for these petitions So very worst service please don't purchase these scooter. You can also try to contact the consumer care helpline for inquiries or complaints you will come with no response.

About the Reviewer

It is bad experience purchase the photon bike
Battery problem replacement time is 30 days
Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad

About the Reviewer

Reliability issues with the bike, construction quality is very poor, and they used substandard materials to design the bike. As electric scooters are new in the market so maintenance issue is also there, and spare parts are also not available on time, my suggestion to each and every viewer please don't buy this scooter it's a completely waste of money.

About the Reviewer

Avoid hero electric and its dealers like the plague!
The product breaks down within months and then no one responds. By no one I mean literally they will not pick up your calls. Terrible post-sales service. Let's call it non-existent. Only buy if you can fix electric vehicles on your own. Else let it be.

About the Reviewer

The services of hero electric bikes is terrible.
Even company officials are least bothered to resolve the problem.
After a lot of follow-ups, just lip service.
Horrible experience.
Batteries are replaced within 10 days of purchase.
Charging issues.
After that within a month, batteries swelled.
Replaced again with a faulty battery in 45days follow-up.
Again batteries give charging problems and drainage problems.
Chasing them for the last 45 days now. No resolution.

About the Reviewer

Scooty tires are very small which gives an absolutely bad feel. Driving the scooty on the road gets stuck on the breaker. Bounces a lot when it comes to the pit, everything else is fine on a single charge, it runs 80 to 85 km in the local while the company has promised 108 km per hour which proves to be wrong.

About the Reviewer

Very very bad and cheap quality
In this price range many many more ev bikes are better than this one
Everything is bad
I ride 5000 km and i experience my all friends are using ev bikes and when i compare with other abbe by hero photo and bye is very bad and cheap quality all material are very cheap
In this price range many more bikes are better than hirakud dam i don’t know why hero photon price is 75,000 and like where is cheap plastic body seats are very bad brakes are very bad.

About the Reviewer

I used my friends bike. In future i will definitely purchase hero e bikes. Excellent in mileage. Speed 60 kms. Pickup in 7 seconds. Eco friendly. No pollution. Good future of e bikes in India hero bikes trust of 70% Indians. Dynamic looks, maintenance cost is lower than fuel bikes. Monthly cost of e bike is rs.800 & petrol bike cost was rs. 3500 of if daily ride 50 kms.

About the Reviewer

1. Worst experience after buying
2. Every time some sound is heard from the vehicle
3. Looks ok but the performance is not good It is 2.5 years old now its battery is dead, and it gives a range of 20 km And the worst behavior of showroom sellers after selling
4. The service given by the hero is not good
5. No prons only cons money waste

About the Reviewer

I purchased this photon 2 years back. In 1st year it worked properly the battery was not working then I approached to company they said it would take a maximum of 60 days to get a new battery because it is under warranty. But today 10 months completed, the battery has not come Dealer said that there is no progress in the company and told to file a case with the company but every consumer does not have much time for these petitions So very worst service please don't purchase these scooter. You can also try to contact the consumer care helpline for inquiries or complaints you will come with no response.

About the Reviewer

It is bad experience purchase the photon bike
Battery problem replacement time is 30 days
Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad

About the Reviewer

Reliability issues with the bike, construction quality is very poor, and they used substandard materials to design the bike. As electric scooters are new in the market so maintenance issue is also there, and spare parts are also not available on time, my suggestion to each and every viewer please don't buy this scooter it's a completely waste of money.

About the Reviewer

Avoid hero electric and its dealers like the plague!
The product breaks down within months and then no one responds. By no one I mean literally they will not pick up your calls. Terrible post-sales service. Let's call it non-existent. Only buy if you can fix electric vehicles on your own. Else let it be.

About the Reviewer

The services of hero electric bikes is terrible.
Even company officials are least bothered to resolve the problem.
After a lot of follow-ups, just lip service.
Horrible experience.
Batteries are replaced within 10 days of purchase.
Charging issues.
After that within a month, batteries swelled.
Replaced again with a faulty battery in 45days follow-up.
Again batteries give charging problems and drainage problems.
Chasing them for the last 45 days now. No resolution.

About the Reviewer

Scooty tires are very small which gives an absolutely bad feel. Driving the scooty on the road gets stuck on the breaker. Bounces a lot when it comes to the pit, everything else is fine on a single charge, it runs 80 to 85 km in the local while the company has promised 108 km per hour which proves to be wrong.

About the Reviewer

Very very bad and cheap quality
In this price range many many more ev bikes are better than this one
Everything is bad
I ride 5000 km and i experience my all friends are using ev bikes and when i compare with other abbe by hero photo and bye is very bad and cheap quality all material are very cheap
In this price range many more bikes are better than hirakud dam i don’t know why hero photon price is 75,000 and like where is cheap plastic body seats are very bad brakes are very bad.

About the Reviewer

I used my friends bike. In future i will definitely purchase hero e bikes. Excellent in mileage. Speed 60 kms. Pickup in 7 seconds. Eco friendly. No pollution. Good future of e bikes in India hero bikes trust of 70% Indians. Dynamic looks, maintenance cost is lower than fuel bikes. Monthly cost of e bike is rs.800 & petrol bike cost was rs. 3500 of if daily ride 50 kms.

About the Reviewer

1. Worst experience after buying
2. Every time some sound is heard from the vehicle
3. Looks ok but the performance is not good It is 2.5 years old now its battery is dead, and it gives a range of 20 km And the worst behavior of showroom sellers after selling
4. The service given by the hero is not good
5. No prons only cons money waste

About the Reviewer

I purchased this photon 2 years back. In 1st year it worked properly the battery was not working then I approached to company they said it would take a maximum of 60 days to get a new battery because it is under warranty. But today 10 months completed, the battery has not come Dealer said that there is no progress in the company and told to file a case with the company but every consumer does not have much time for these petitions So very worst service please don't purchase these scooter. You can also try to contact the consumer care helpline for inquiries or complaints you will come with no response.

About the Reviewer

It is bad experience purchase the photon bike
Battery problem replacement time is 30 days
Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad

About the Reviewer

Reliability issues with the bike, construction quality is very poor, and they used substandard materials to design the bike. As electric scooters are new in the market so maintenance issue is also there, and spare parts are also not available on time, my suggestion to each and every viewer please don't buy this scooter it's a completely waste of money.

About the Reviewer

Avoid hero electric and its dealers like the plague!
The product breaks down within months and then no one responds. By no one I mean literally they will not pick up your calls. Terrible post-sales service. Let's call it non-existent. Only buy if you can fix electric vehicles on your own. Else let it be.

About the Reviewer

The services of hero electric bikes is terrible.
Even company officials are least bothered to resolve the problem.
After a lot of follow-ups, just lip service.
Horrible experience.
Batteries are replaced within 10 days of purchase.
Charging issues.
After that within a month, batteries swelled.
Replaced again with a faulty battery in 45days follow-up.
Again batteries give charging problems and drainage problems.
Chasing them for the last 45 days now. No resolution.

About the Reviewer

Scooty tires are very small which gives an absolutely bad feel. Driving the scooty on the road gets stuck on the breaker. Bounces a lot when it comes to the pit, everything else is fine on a single charge, it runs 80 to 85 km in the local while the company has promised 108 km per hour which proves to be wrong.

About the Reviewer

Very very bad and cheap quality
In this price range many many more ev bikes are better than this one
Everything is bad
I ride 5000 km and i experience my all friends are using ev bikes and when i compare with other abbe by hero photo and bye is very bad and cheap quality all material are very cheap
In this price range many more bikes are better than hirakud dam i don’t know why hero photon price is 75,000 and like where is cheap plastic body seats are very bad brakes are very bad.

About the Reviewer

I used my friends bike. In future i will definitely purchase hero e bikes. Excellent in mileage. Speed 60 kms. Pickup in 7 seconds. Eco friendly. No pollution. Good future of e bikes in India hero bikes trust of 70% Indians. Dynamic looks, maintenance cost is lower than fuel bikes. Monthly cost of e bike is rs.800 & petrol bike cost was rs. 3500 of if daily ride 50 kms.

About the Reviewer