User Review of Photon by Arvinth

3.4/5

44 Reviews

131 Ratings

Its a good bike but not the best one...You wont regret buying it...

6 years ago

Arvinth

Rating Parameters

(out of 5)

Design and styling

Reliability

Comfort

Service experience

Value for money

About the Reviewer

Ridden for (If Owned)	0-5000 km
Got mileage of	75 kmpl

Review will be quite bigger but its worth it, i hope,I strongly believed in hero electric , but bit disappointed on the vehicle i got, due to some problems in it. But will keep updating whether it got rectified or not & also the bikes performance in diff timelines in upcoming months.I bought this bike, hero electric photon (li model) on 10/11/2018 in erode dealership, but they delivered from another dealer due to stock unavailability. In hero electric showrooms i visited, all the staffs are decent and speaks/behaves well with customer. But they lack deep knowledge about the bikes they sell. Lesser than what i got to know while researching on choosing a good e-scooter. Also, most of the dealers don’t have vehicles for test drive(especially photon not for display also, they don’t have stock itself). This is a bigger disadvantage for both company and customers. I went to 4 dealers in 3 different cities chennai (2 dealers), erode, trichy but they don’t have stock of photon li/photon itself.I preferred photon li model for its detachable lithium ion batteries. But its too difficult to remove batteries from vehicle. The seat plastic, covers the battery power pin/socket, so its difficult to remove the pin and lift battery. It is a major shock for me, if there was a test drive vehicle or display vehicle i would have got to know about it earlier and would have opted for some other vehicle. But i saw the vehicle for first time on delivery day only. If you are staying in apartment/ place without proper electric connection boxes in parking, then don’t opt this bike (till there is an updated version where they rectify this) as it is so difficult to remove batteries and charging it inside your home. You have to charge it with vehicle only.Then, the bike i took have following problems which disappointed me hugely. I believed in hero electric. It might be basic or small issues but facing it on first day, that too when u r travelling from dealership to home on first ride. Its so bad. Problem 1: dealership to my home is 60 kms(nearby districts). In middle of journey first battery got over and we switched to second one using the switch given under seat for changing battery from 1 to 2. After which bike didn’t started, for nearly 15 mins we struggled in middle of road and it started off by itself. Same problem occurred on day 3 also while switching from 1st battery to 2nd. Again struggled in middle of road for 20 mins Problem 2: suddenly sometimes motor is not working on acceleration. Everything else is working, from horn, headlight, indicators all are working. But if i accelerate, there is no power to motor, vehicle is not moving. I checked brake also, its not locked and brake light is off only. It happened 7 times in 3 days. In middle of road, in traffic, near home in different circumstances.Problem 3: i observe sound is coming while i stop accelerating or if i brake, its not from motor and not due to friction in tyres. But from front disc i hope. Its odd, in an electric vehicle on my first ride, a strange uncomfortable sound.Apart from these, a connector is not mounted, battery level indicator is not accurate, battery charged fully then also adapter showing red light, i have to unplug and plug again to check whether its full or not. Upon unplugging and plugging back its turning to green if charged. Adapter also have problem i hope. Remote alarm/lock ll serve only as anti-theft alarm, don’t expect more in it. Storage space below seat is bit less compared to petrol scooters, due to batteries occupying the space. Quality, look & mechanism of the plastic separator that separates battery and storage space under seat is not good. Quality of plastics used have to be improved a bit.Pros: 1) bike’s look is good. Its simple and decent.2) its really comfortable to ride, seats are spacious, foot space is good, easy to handle, less weight. Riding comfort is good, can be compared with top selling petrol bikes.3) head light is good enough.4) indicator can be turned off by a centre switch in indicator button which made t easier.5) smooth ride, no noise/vibration ( exception :my defective vehicle)6) speed and pick up is good compared to other evs. Can zip through city traffic easily. Achieves 50 kmph in flat or downside roads. 40 to 45 while climbing up (like flyovers). If compared to petrol counterparts, its bit downside in terms of pickup and speed. But more than enough for town or city commutes. 7) with two riders also its performance is good.(though there will be slight change,only slight). It can go up to 40 to 45 kmph with two riders in flat roads & 30-35 kmph with two riders while climbing up (like flyovers)8) braking is good, as supply will cut off once u apply brake. So braking quick and good. finally, keeping the problems in my bikes aside (hoping that these problems occurred only in my bike) , its a good choice as of now for city , town or less distance commutes. One main thing hero electric need to update in this model is making its battery removal easier. But we have to check the vehicle thoroughly before taking delivery to avoid facing problems as mine. So that you wont regret your decision on buying it, as everything else is fine/manageable except battery removal. coming to my bike: i don't know how such a faulty vehicle(which i got) was allowed till delivery. Do they (hero electric) have any quality checks or preventive measures for such cases. Expecting a mechanic in a day from dealership as promised by them. Ll update after they service the vehicle.

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Hero Electric Photon

87 kg|70 kmpl

₹ 1,10,839Onwards

Avg. Ex-Showroom price

Explore Hero Electric Scooters

Find out the list of available Hero Electric Scooters.

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More Reviews on Photon

Most Helpful (43)
Most Recent (43)
Critical (20)
Positive (23)

Money waste ev
20 weeks ago
Kashish Keshari
1. Worst experience after buying
2. Every time some sound is heard from the vehicle
3. Looks ok but the performance is not good It is 2.5 years old now its battery is dead, and it gives a range of 20 km And the worst behavior of showroom sellers after selling
4. The service given by the hero is not good
5. No prons only cons money waste
Rating Parameters
(out of 5)
4
Design and styling
1
Reliability
3
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
15000+ km
Tips for other riders
Don't but try to buy Tvs ev or Ather
Read More
Was this review helpful?
6
2
Worst company worst service
27 weeks ago
Harsh Murarka
I purchased this photon 2 years back. In 1st year it worked properly the battery was not working then I approached to company they said it would take a maximum of 60 days to get a new battery because it is under warranty. But today 10 months completed, the battery has not come Dealer said that there is no progress in the company and told to file a case with the company but every consumer does not have much time for these petitions So very worst service please don't purchase these scooter. You can also try to contact the consumer care helpline for inquiries or complaints you will come with no response.
Rating Parameters
(out of 5)
1
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Read More
Was this review helpful?
3
3
Hero Electric Photon Review
1 year ago
P Suneetha
It is bad experience purchase the photon bike
Battery problem replacement time is 30 days
Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad
Rating Parameters
(out of 5)
2
Design and styling
2
Reliability
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
16
5
Worst buy ever
1 year ago
Sudhanshu
Reliability issues with the bike, construction quality is very poor, and they used substandard materials to design the bike. As electric scooters are new in the market so maintenance issue is also there, and spare parts are also not available on time, my suggestion to each and every viewer please don't buy this scooter it's a completely waste of money.
Rating Parameters
(out of 5)
3
Design and styling
1
Reliability
2
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
6
3
Avoid hero electric vehicles like the plague!
1 year ago
Jugal
Avoid hero electric and its dealers like the plague!
The product breaks down within months and then no one responds. By no one I mean literally they will not pick up your calls. Terrible post-sales service. Let's call it non-existent. Only buy if you can fix electric vehicles on your own. Else let it be.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
2
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
8
5
Bad batteries ; no resolution
2 years ago
Subhash Kumar
The services of hero electric bikes is terrible.
Even company officials are least bothered to resolve the problem.
After a lot of follow-ups, just lip service.
Horrible experience.
Batteries are replaced within 10 days of purchase.
Charging issues.
After that within a month, batteries swelled.
Replaced again with a faulty battery in 45days follow-up.
Again batteries give charging problems and drainage problems.
Chasing them for the last 45 days now. No resolution.
Rating Parameters
(out of 5)
3
Design and styling
1
Reliability
1
Performance
1
Service experience
3
Maintenance cost
2
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
10
0
Struck on the breaker because the tires are too small
2 years ago
Nitin Bhati
Scooty tires are very small which gives an absolutely bad feel. Driving the scooty on the road gets stuck on the breaker. Bounces a lot when it comes to the pit, everything else is fine on a single charge, it runs 80 to 85 km in the local while the company has promised 108 km per hour which proves to be wrong.
Rating Parameters
(out of 5)
4
Design and styling
4
Reliability
1
Performance
4
Service experience
4
Maintenance cost
1
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
8
1
Bad quality
2 years ago
Hemal
Very very bad and cheap quality
In this price range many many more ev bikes are better than this one
Everything is bad
I ride 5000 km and i experience my all friends are using ev bikes and when i compare with other abbe by hero photo and bye is very bad and cheap quality all material are very cheap
In this price range many more bikes are better than hirakud dam i don’t know why hero photon price is 75,000 and like where is cheap plastic body seats are very bad brakes are very bad.
Rating Parameters
(out of 5)
3
Design and styling
1
Reliability
1
Performance
2
Service experience
2
Maintenance cost
1
Extra Features
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Read More
Was this review helpful?
7
3
Change your life with hero e bike
2 years ago
Surya Bhan Singh
I used my friends bike. In future i will definitely purchase hero e bikes. Excellent in mileage. Speed 60 kms. Pickup in 7 seconds. Eco friendly. No pollution. Good future of e bikes in India hero bikes trust of 70% Indians. Dynamic looks, maintenance cost is lower than fuel bikes. Monthly cost of e bike is rs.800 & petrol bike cost was rs. 3500 of if daily ride 50 kms.
Rating Parameters
(out of 5)
4
Design and styling
4
Reliability
5
Performance
About the Reviewer
Ridden for (If Owned)
Never Owned
Read More
Was this review helpful?
14
8
Men don't purchase this scooter
2 years ago
Gilbert Mathew
Buying experience:- within 20 days, vehicle got registered and delivered
Riding experience:- turning radius is too much, which creates problem during turning. This bike is not suited for roads, which is having potholes. Shock absorber performance is not that good, due to which, back pain will affect rider. Even if company promises top speed of 45km/h, but this is without a rider. With a rider weighing 70kg, speed goes down to 40km or below.
Looks and performance:- look is not that good, because, battery can be seen from rear tyre side. Seat height of vehicle is less than that of activa. Since maximum speed scooter can deliver is only 45km/h, so one can't overtake which moves at 40km speed.
Servicing:- actually no major service is required for the vehicle, even though, to pay some amount to the dealer, paid service intervals added in periodic services.
Pros and cons:-
Pros:- powerful electric scooter at lower price. This electric scooter good for ladies. Suitable for travel on flat good roads
Cons:- not suitable for tall men. Even not suitable for men, who require some speed and want to overtake a vehicle. Will feel back pain during long rides. Turning radius is more. Some times at full accelerator throttle, scooter moves half of its half maximum speed. We need to decrease the throttle and the increase it, then only it achieves maximum speed.
Rating Parameters
(out of 5)
3
Design and styling
4
Reliability
3
Performance
4
Service experience
4
Maintenance cost
2
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Test ride the vehicle for atleast 50 km at various road conditions, before purchasing this scooter
Read More
Was this review helpful?
9
2

Money waste ev
20 weeks ago
Kashish Keshari
1. Worst experience after buying
2. Every time some sound is heard from the vehicle
3. Looks ok but the performance is not good It is 2.5 years old now its battery is dead, and it gives a range of 20 km And the worst behavior of showroom sellers after selling
4. The service given by the hero is not good
5. No prons only cons money waste
Rating Parameters
(out of 5)
4
Design and styling
1
Reliability
3
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
15000+ km
Tips for other riders
Don't but try to buy Tvs ev or Ather
Read More
Was this review helpful?
6
2
Worst company worst service
27 weeks ago
Harsh Murarka
I purchased this photon 2 years back. In 1st year it worked properly the battery was not working then I approached to company they said it would take a maximum of 60 days to get a new battery because it is under warranty. But today 10 months completed, the battery has not come Dealer said that there is no progress in the company and told to file a case with the company but every consumer does not have much time for these petitions So very worst service please don't purchase these scooter. You can also try to contact the consumer care helpline for inquiries or complaints you will come with no response.
Rating Parameters
(out of 5)
1
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Read More
Was this review helpful?
3
3
Hero Electric Photon Review
1 year ago
P Suneetha
It is bad experience purchase the photon bike
Battery problem replacement time is 30 days
Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad
Rating Parameters
(out of 5)
2
Design and styling
2
Reliability
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
16
5
Worst buy ever
1 year ago
Sudhanshu
Reliability issues with the bike, construction quality is very poor, and they used substandard materials to design the bike. As electric scooters are new in the market so maintenance issue is also there, and spare parts are also not available on time, my suggestion to each and every viewer please don't buy this scooter it's a completely waste of money.
Rating Parameters
(out of 5)
3
Design and styling
1
Reliability
2
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
6
3
Avoid hero electric vehicles like the plague!
1 year ago
Jugal
Avoid hero electric and its dealers like the plague!
The product breaks down within months and then no one responds. By no one I mean literally they will not pick up your calls. Terrible post-sales service. Let's call it non-existent. Only buy if you can fix electric vehicles on your own. Else let it be.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
2
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
8
5
Bad batteries ; no resolution
2 years ago
Subhash Kumar
The services of hero electric bikes is terrible.
Even company officials are least bothered to resolve the problem.
After a lot of follow-ups, just lip service.
Horrible experience.
Batteries are replaced within 10 days of purchase.
Charging issues.
After that within a month, batteries swelled.
Replaced again with a faulty battery in 45days follow-up.
Again batteries give charging problems and drainage problems.
Chasing them for the last 45 days now. No resolution.
Rating Parameters
(out of 5)
3
Design and styling
1
Reliability
1
Performance
1
Service experience
3
Maintenance cost
2
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
10
0
Struck on the breaker because the tires are too small
2 years ago
Nitin Bhati
Scooty tires are very small which gives an absolutely bad feel. Driving the scooty on the road gets stuck on the breaker. Bounces a lot when it comes to the pit, everything else is fine on a single charge, it runs 80 to 85 km in the local while the company has promised 108 km per hour which proves to be wrong.
Rating Parameters
(out of 5)
4
Design and styling
4
Reliability
1
Performance
4
Service experience
4
Maintenance cost
1
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
8
1
Bad quality
2 years ago
Hemal
Very very bad and cheap quality
In this price range many many more ev bikes are better than this one
Everything is bad
I ride 5000 km and i experience my all friends are using ev bikes and when i compare with other abbe by hero photo and bye is very bad and cheap quality all material are very cheap
In this price range many more bikes are better than hirakud dam i don’t know why hero photon price is 75,000 and like where is cheap plastic body seats are very bad brakes are very bad.
Rating Parameters
(out of 5)
3
Design and styling
1
Reliability
1
Performance
2
Service experience
2
Maintenance cost
1
Extra Features
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Read More
Was this review helpful?
7
3
Change your life with hero e bike
2 years ago
Surya Bhan Singh
I used my friends bike. In future i will definitely purchase hero e bikes. Excellent in mileage. Speed 60 kms. Pickup in 7 seconds. Eco friendly. No pollution. Good future of e bikes in India hero bikes trust of 70% Indians. Dynamic looks, maintenance cost is lower than fuel bikes. Monthly cost of e bike is rs.800 & petrol bike cost was rs. 3500 of if daily ride 50 kms.
Rating Parameters
(out of 5)
4
Design and styling
4
Reliability
5
Performance
About the Reviewer
Ridden for (If Owned)
Never Owned
Read More
Was this review helpful?
14
8
Men don't purchase this scooter
2 years ago
Gilbert Mathew
Buying experience:- within 20 days, vehicle got registered and delivered
Riding experience:- turning radius is too much, which creates problem during turning. This bike is not suited for roads, which is having potholes. Shock absorber performance is not that good, due to which, back pain will affect rider. Even if company promises top speed of 45km/h, but this is without a rider. With a rider weighing 70kg, speed goes down to 40km or below.
Looks and performance:- look is not that good, because, battery can be seen from rear tyre side. Seat height of vehicle is less than that of activa. Since maximum speed scooter can deliver is only 45km/h, so one can't overtake which moves at 40km speed.
Servicing:- actually no major service is required for the vehicle, even though, to pay some amount to the dealer, paid service intervals added in periodic services.
Pros and cons:-
Pros:- powerful electric scooter at lower price. This electric scooter good for ladies. Suitable for travel on flat good roads
Cons:- not suitable for tall men. Even not suitable for men, who require some speed and want to overtake a vehicle. Will feel back pain during long rides. Turning radius is more. Some times at full accelerator throttle, scooter moves half of its half maximum speed. We need to decrease the throttle and the increase it, then only it achieves maximum speed.
Rating Parameters
(out of 5)
3
Design and styling
4
Reliability
3
Performance
4
Service experience
4
Maintenance cost
2
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Test ride the vehicle for atleast 50 km at various road conditions, before purchasing this scooter
Read More
Was this review helpful?
9
2

Money waste ev
20 weeks ago
Kashish Keshari
1. Worst experience after buying
2. Every time some sound is heard from the vehicle
3. Looks ok but the performance is not good It is 2.5 years old now its battery is dead, and it gives a range of 20 km And the worst behavior of showroom sellers after selling
4. The service given by the hero is not good
5. No prons only cons money waste
Rating Parameters
(out of 5)
4
Design and styling
1
Reliability
3
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
15000+ km
Tips for other riders
Don't but try to buy Tvs ev or Ather
Read More
Was this review helpful?
6
2
Worst company worst service
27 weeks ago
Harsh Murarka
I purchased this photon 2 years back. In 1st year it worked properly the battery was not working then I approached to company they said it would take a maximum of 60 days to get a new battery because it is under warranty. But today 10 months completed, the battery has not come Dealer said that there is no progress in the company and told to file a case with the company but every consumer does not have much time for these petitions So very worst service please don't purchase these scooter. You can also try to contact the consumer care helpline for inquiries or complaints you will come with no response.
Rating Parameters
(out of 5)
1
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Read More
Was this review helpful?
3
3
Hero Electric Photon Review
1 year ago
P Suneetha
It is bad experience purchase the photon bike
Battery problem replacement time is 30 days
Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad
Rating Parameters
(out of 5)
2
Design and styling
2
Reliability
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
16
5
Worst buy ever
1 year ago
Sudhanshu
Reliability issues with the bike, construction quality is very poor, and they used substandard materials to design the bike. As electric scooters are new in the market so maintenance issue is also there, and spare parts are also not available on time, my suggestion to each and every viewer please don't buy this scooter it's a completely waste of money.
Rating Parameters
(out of 5)
3
Design and styling
1
Reliability
2
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
6
3
Avoid hero electric vehicles like the plague!
1 year ago
Jugal
Avoid hero electric and its dealers like the plague!
The product breaks down within months and then no one responds. By no one I mean literally they will not pick up your calls. Terrible post-sales service. Let's call it non-existent. Only buy if you can fix electric vehicles on your own. Else let it be.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
2
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
8
5
Bad batteries ; no resolution
2 years ago
Subhash Kumar
The services of hero electric bikes is terrible.
Even company officials are least bothered to resolve the problem.
After a lot of follow-ups, just lip service.
Horrible experience.
Batteries are replaced within 10 days of purchase.
Charging issues.
After that within a month, batteries swelled.
Replaced again with a faulty battery in 45days follow-up.
Again batteries give charging problems and drainage problems.
Chasing them for the last 45 days now. No resolution.
Rating Parameters
(out of 5)
3
Design and styling
1
Reliability
1
Performance
1
Service experience
3
Maintenance cost
2
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
10
0
Struck on the breaker because the tires are too small
2 years ago
Nitin Bhati
Scooty tires are very small which gives an absolutely bad feel. Driving the scooty on the road gets stuck on the breaker. Bounces a lot when it comes to the pit, everything else is fine on a single charge, it runs 80 to 85 km in the local while the company has promised 108 km per hour which proves to be wrong.
Rating Parameters
(out of 5)
4
Design and styling
4
Reliability
1
Performance
4
Service experience
4
Maintenance cost
1
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
8
1
Bad quality
2 years ago
Hemal
Very very bad and cheap quality
In this price range many many more ev bikes are better than this one
Everything is bad
I ride 5000 km and i experience my all friends are using ev bikes and when i compare with other abbe by hero photo and bye is very bad and cheap quality all material are very cheap
In this price range many more bikes are better than hirakud dam i don’t know why hero photon price is 75,000 and like where is cheap plastic body seats are very bad brakes are very bad.
Rating Parameters
(out of 5)
3
Design and styling
1
Reliability
1
Performance
2
Service experience
2
Maintenance cost
1
Extra Features
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Read More
Was this review helpful?
7
3
Change your life with hero e bike
2 years ago
Surya Bhan Singh
I used my friends bike. In future i will definitely purchase hero e bikes. Excellent in mileage. Speed 60 kms. Pickup in 7 seconds. Eco friendly. No pollution. Good future of e bikes in India hero bikes trust of 70% Indians. Dynamic looks, maintenance cost is lower than fuel bikes. Monthly cost of e bike is rs.800 & petrol bike cost was rs. 3500 of if daily ride 50 kms.
Rating Parameters
(out of 5)
4
Design and styling
4
Reliability
5
Performance
About the Reviewer
Ridden for (If Owned)
Never Owned
Read More
Was this review helpful?
14
8
Men don't purchase this scooter
2 years ago
Gilbert Mathew
Buying experience:- within 20 days, vehicle got registered and delivered
Riding experience:- turning radius is too much, which creates problem during turning. This bike is not suited for roads, which is having potholes. Shock absorber performance is not that good, due to which, back pain will affect rider. Even if company promises top speed of 45km/h, but this is without a rider. With a rider weighing 70kg, speed goes down to 40km or below.
Looks and performance:- look is not that good, because, battery can be seen from rear tyre side. Seat height of vehicle is less than that of activa. Since maximum speed scooter can deliver is only 45km/h, so one can't overtake which moves at 40km speed.
Servicing:- actually no major service is required for the vehicle, even though, to pay some amount to the dealer, paid service intervals added in periodic services.
Pros and cons:-
Pros:- powerful electric scooter at lower price. This electric scooter good for ladies. Suitable for travel on flat good roads
Cons:- not suitable for tall men. Even not suitable for men, who require some speed and want to overtake a vehicle. Will feel back pain during long rides. Turning radius is more. Some times at full accelerator throttle, scooter moves half of its half maximum speed. We need to decrease the throttle and the increase it, then only it achieves maximum speed.
Rating Parameters
(out of 5)
3
Design and styling
4
Reliability
3
Performance
4
Service experience
4
Maintenance cost
2
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Test ride the vehicle for atleast 50 km at various road conditions, before purchasing this scooter
Read More
Was this review helpful?
9
2

Money waste ev
20 weeks ago
Kashish Keshari
1. Worst experience after buying
2. Every time some sound is heard from the vehicle
3. Looks ok but the performance is not good It is 2.5 years old now its battery is dead, and it gives a range of 20 km And the worst behavior of showroom sellers after selling
4. The service given by the hero is not good
5. No prons only cons money waste
Rating Parameters
(out of 5)
4
Design and styling
1
Reliability
3
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
15000+ km
Tips for other riders
Don't but try to buy Tvs ev or Ather
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6
2
Worst company worst service
27 weeks ago
Harsh Murarka
I purchased this photon 2 years back. In 1st year it worked properly the battery was not working then I approached to company they said it would take a maximum of 60 days to get a new battery because it is under warranty. But today 10 months completed, the battery has not come Dealer said that there is no progress in the company and told to file a case with the company but every consumer does not have much time for these petitions So very worst service please don't purchase these scooter. You can also try to contact the consumer care helpline for inquiries or complaints you will come with no response.
Rating Parameters
(out of 5)
1
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
5000-15000 km
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3
3
Hero Electric Photon Review
1 year ago
P Suneetha
It is bad experience purchase the photon bike
Battery problem replacement time is 30 days
Nobody is not responding ( service, shoroom,custmer care also) Very bad experience very bad
Rating Parameters
(out of 5)
2
Design and styling
2
Reliability
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
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16
5
Worst buy ever
1 year ago
Sudhanshu
Reliability issues with the bike, construction quality is very poor, and they used substandard materials to design the bike. As electric scooters are new in the market so maintenance issue is also there, and spare parts are also not available on time, my suggestion to each and every viewer please don't buy this scooter it's a completely waste of money.
Rating Parameters
(out of 5)
3
Design and styling
1
Reliability
2
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
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6
3
Avoid hero electric vehicles like the plague!
1 year ago
Jugal
Avoid hero electric and its dealers like the plague!
The product breaks down within months and then no one responds. By no one I mean literally they will not pick up your calls. Terrible post-sales service. Let's call it non-existent. Only buy if you can fix electric vehicles on your own. Else let it be.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
2
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
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8
5
Bad batteries ; no resolution
2 years ago
Subhash Kumar
The services of hero electric bikes is terrible.
Even company officials are least bothered to resolve the problem.
After a lot of follow-ups, just lip service.
Horrible experience.
Batteries are replaced within 10 days of purchase.
Charging issues.
After that within a month, batteries swelled.
Replaced again with a faulty battery in 45days follow-up.
Again batteries give charging problems and drainage problems.
Chasing them for the last 45 days now. No resolution.
Rating Parameters
(out of 5)
3
Design and styling
1
Reliability
1
Performance
1
Service experience
3
Maintenance cost
2
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
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10
0
Struck on the breaker because the tires are too small
2 years ago
Nitin Bhati
Scooty tires are very small which gives an absolutely bad feel. Driving the scooty on the road gets stuck on the breaker. Bounces a lot when it comes to the pit, everything else is fine on a single charge, it runs 80 to 85 km in the local while the company has promised 108 km per hour which proves to be wrong.
Rating Parameters
(out of 5)
4
Design and styling
4
Reliability
1
Performance
4
Service experience
4
Maintenance cost
1
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
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8
1
Bad quality
2 years ago
Hemal
Very very bad and cheap quality
In this price range many many more ev bikes are better than this one
Everything is bad
I ride 5000 km and i experience my all friends are using ev bikes and when i compare with other abbe by hero photo and bye is very bad and cheap quality all material are very cheap
In this price range many more bikes are better than hirakud dam i don’t know why hero photon price is 75,000 and like where is cheap plastic body seats are very bad brakes are very bad.
Rating Parameters
(out of 5)
3
Design and styling
1
Reliability
1
Performance
2
Service experience
2
Maintenance cost
1
Extra Features
About the Reviewer
Ridden for (If Owned)
5000-15000 km
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7
3
Change your life with hero e bike
2 years ago
Surya Bhan Singh
I used my friends bike. In future i will definitely purchase hero e bikes. Excellent in mileage. Speed 60 kms. Pickup in 7 seconds. Eco friendly. No pollution. Good future of e bikes in India hero bikes trust of 70% Indians. Dynamic looks, maintenance cost is lower than fuel bikes. Monthly cost of e bike is rs.800 & petrol bike cost was rs. 3500 of if daily ride 50 kms.
Rating Parameters
(out of 5)
4
Design and styling
4
Reliability
5
Performance
About the Reviewer
Ridden for (If Owned)
Never Owned
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14
8
Men don't purchase this scooter
2 years ago
Gilbert Mathew
Buying experience:- within 20 days, vehicle got registered and delivered
Riding experience:- turning radius is too much, which creates problem during turning. This bike is not suited for roads, which is having potholes. Shock absorber performance is not that good, due to which, back pain will affect rider. Even if company promises top speed of 45km/h, but this is without a rider. With a rider weighing 70kg, speed goes down to 40km or below.
Looks and performance:- look is not that good, because, battery can be seen from rear tyre side. Seat height of vehicle is less than that of activa. Since maximum speed scooter can deliver is only 45km/h, so one can't overtake which moves at 40km speed.
Servicing:- actually no major service is required for the vehicle, even though, to pay some amount to the dealer, paid service intervals added in periodic services.
Pros and cons:-
Pros:- powerful electric scooter at lower price. This electric scooter good for ladies. Suitable for travel on flat good roads
Cons:- not suitable for tall men. Even not suitable for men, who require some speed and want to overtake a vehicle. Will feel back pain during long rides. Turning radius is more. Some times at full accelerator throttle, scooter moves half of its half maximum speed. We need to decrease the throttle and the increase it, then only it achieves maximum speed.
Rating Parameters
(out of 5)
3
Design and styling
4
Reliability
3
Performance
4
Service experience
4
Maintenance cost
2
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Test ride the vehicle for atleast 50 km at various road conditions, before purchasing this scooter
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9
2