3.4/5
Design and styling
Reliability
Performance
Comfort
Service experience
Maintenance cost
Value for money
Extra Features
Old Generation S1
10 weeks ago
Moin Malek
Services and quality are Poor. The service station is too far and the technical not proper. After buying 2 times hold on the road. We have returned the scooter to OLA on dt. 23.08.24, But management still checking the fault. Our big mistake was to purchase the same. Waste of money.
Rating Parameters
(out of 5)
Design and styling
Reliability
Comfort
Service experience
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Managmnt and service response after sales not proper
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1
1
Review
1 year ago
Lokesh
Buying experience: easily reached my destination and it was not hectic,scooter safely reached my destination Riding experience: extremely smooth and also have to many functioned keys to ease the riding experience Details about look: personally I didn't like s1's look because its look too simple they should take some efforts to enhance its look and also it should suit all generation of people Performance: its performance is good but sometimes in ghats it doesn't take pickup fast Servicing and maintenance: overall I didn't feel any problem with servicing and maintenance it was easily done Pros and cons: pros :- if you want this for daily short distances go for it because it is pocket friendly, also we will not contribute to harming nature so far, have more functions than any other scooter Cons: sometimes it sound comes from some parts like from its dis brake and from its headlight part, I didn't like its look it can be more enhanced, in the village part it can be not so efficient because in villages there is a shortage of electricity and also doesn't want many electric stations also roads in villages not good so this bike may not perform that well Mine suggestion: for daily use and occasional outings you can go for it
About the Reviewer
Ridden for (If Owned)
5000-15000 km
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5
6
Worst customer service
2 years ago
Akshay Chouhan
Worst customer care service, it takes 30-45 mins just to get to a customer service agent, and even after that, no proper timelines are communicated. I had a minor issue with an address mismatch for my rto registration, they requested for additional documents after 3-4 days, which I shared immediately. Now even after 6-7 days, I haven't received any information regarding any process. I haven't received any call from rto registration agency which works after you provide vahan otp. I requested customer care many times to escalate my issue or get me in touch with someone who could give me a proper response. Which I always answered or the team will get in touch with you. This is the most they have talked to me. I just wondered even before getting my vehicle, it takes so much time to resolve any issues, not sure what would happen at the time of services or roadside assistance. I feel trapped by paying the whole amount, I will not recommend anyone else to get in this situation, stick to traditional 2-vehicle companies they are also providing great options now. If this gets the attention of ola management, I would really like to resolve this issue.
Rating Parameters
(out of 5)
Design and styling
Reliability
Performance
Service experience
Maintenance cost
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
Was this review helpful?
28
7
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