3.4/5
Design and styling
Reliability
Performance
Comfort
Service experience
Maintenance cost
Value for money
Extra Features
Old Generation S1
10 weeks ago
Moin Malek
Services and quality are Poor. The service station is too far and the technical not proper. After buying 2 times hold on the road. We have returned the scooter to OLA on dt. 23.08.24, But management still checking the fault. Our big mistake was to purchase the same. Waste of money.
Rating Parameters
(out of 5)
Design and styling
Reliability
Comfort
Service experience
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Managmnt and service response after sales not proper
Was this review helpful?
1
1
Worst customer service
2 years ago
Akshay Chouhan
Worst customer care service, it takes 30-45 mins just to get to a customer service agent, and even after that, no proper timelines are communicated. I had a minor issue with an address mismatch for my rto registration, they requested for additional documents after 3-4 days, which I shared immediately. Now even after 6-7 days, I haven't received any information regarding any process. I haven't received any call from rto registration agency which works after you provide vahan otp. I requested customer care many times to escalate my issue or get me in touch with someone who could give me a proper response. Which I always answered or the team will get in touch with you. This is the most they have talked to me. I just wondered even before getting my vehicle, it takes so much time to resolve any issues, not sure what would happen at the time of services or roadside assistance. I feel trapped by paying the whole amount, I will not recommend anyone else to get in this situation, stick to traditional 2-vehicle companies they are also providing great options now. If this gets the attention of ola management, I would really like to resolve this issue.
Rating Parameters
(out of 5)
Design and styling
Reliability
Performance
Service experience
Maintenance cost
Extra Features
About the Reviewer
Ridden for (If Owned)
0-5000 km
Was this review helpful?
28
7
Ola
10 weeks ago
Rohit Dubey
Don't waste your money to buy an Ola scooter. The built quality is very poor and after selling, the service is worse so please don't buy an Ola scooter. I waist my 1.6 lakh please you don't waste your money. I have ridden my bike only for less than 3000 km and have gone to the service center 4 times and it takes 10 days to solve a small problem.
Rating Parameters
(out of 5)
Design and styling
Reliability
Comfort
Service experience
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Riding Range Reported
100 km/charge
Tips for other riders
Don't buy ola
Was this review helpful?
1
0
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