OLA Old Generation S1 2021 Price in Gangavathi

I purchased my Ola S1X I got the bike delivered last Saturday ie. 20-7-2024 but when I received the bike on the spot I found it defective and it was not starting at all the delivery guy told me that it was a minor issue and that someone from the company would come and rectify the same. But no one turned up and in spite of many emails and complaints on the app and toll-free nothing happened and today some lady the call center employee is insisting. I took the bike to the service center to get it rectified and the service center was 150 km away from me and also insisted on paying me for the repair. I insist everyone who wishes to buy Ola don't get cheated by this company I am a victim and I do not want you to become one.

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Worst scooter ever...I got this scooter with high expectations after seeing reviews but disappointing experience. Entering the passcode every time to start is a painful experience. My scooter used to switch off automatically after 30 sec while waiting for the signal. Every time I had to enter the passcode again even in the signal..thats very irritating feature. 3-4 times scooter just got off while driving and was not working. Had to restart the scooter every time.. finally one day the scooter broke down and was not working.
The beauty of Ola scooter servicing is there is no direct access to any service centre. Its a top mystery...Its the most frustrating experience that anyone can have.. I raised a request for servicing of my scooter on customer service...they responded after 3 days...thankfully my scooter wasn't in the mid of the road...I hope nobody goes through that situation. Finally, they took my scooter to one service center...its been 3-4 days I havent heard from them... Was wondering why electic scooter needs 3-4 days of servicing where as any regular scooter will not take more than a day for any type of servicing in a normal garage... By then its already more than a week I was not using my scooter....I called customer care, received mainly "SORRY" from them and got to know they are also clueless like me...The scooter was moved to different service center after a week and the status i APP is work in progress only....its been 15 days my scooter is in their service center... and I have NO CLUE whats happening with my scooter...customer care doesn't have any details nor they give any contact person details of the service center...no nobody updates of whats the status of the scooter...
NOW I am looking for only refund and I dont want to go through any more torture from OLA....

About the Reviewer

Very bad service. My scooter stop running after 6 months and now it's in Yelahanka service centre for more than 1 month.
Worst experience in service and customer care. There is no escalation possible. Complaints on customer care has no actions. They just close the complaints after sometime.
I also has ola care plan. No use of it. After my scooter breakdown, it took 15 days to pick-up.

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