Royal Enfield Classic 350 [2020] Price in Dholera

At first, the bike is smooth but as you clock kilometers the smoothness goes away even after regular service. My god the vibrations are unbearable. The bike struggles to go beyond 80km/h. The instrument cluster is outdated and doesn't provide the info about the fuel. It's a quite heavy bike. They should have added a reverse gear in it because at some elevation it's a bit hard to drag the bike backward without anyone's help. And it's quite costly to maintain the bike. And it doesn't deliver the power that we expect from a 350cc bike. Weight management is not good on this bike. The only pro about this bike is its looks and its quite reliable for riding long distances.

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Please make an informed decision while buying a motorcycle.
1. Today I wanted to get my motorcycle ( royal enfield classic 350) serviced, i finally found a time this month to visit the service center because of my busy schedule.
2. I reached the royal enfield “galaxy motors” service centre in ratlam, m.P at 9:40am it was closed I waited till 10:00am for it to open.
3. Then I parked the bike inside their premises and asked for general service but was denied as today they have to focus on the delivery of “new motorcycles”. I dragged my motorcycle outside of their tiny premises with very less space to maneuver properly.
4. This statement made me an old customer who trusted the brand in the first place feel worthless.
5. We the enthusiast customer persona trusted them in the first place and made them a main stream selling motorcycle company from a niche one.
6. Owning a vehicle is not a one-point interaction and transaction. It is a long-term relationship between a company and the customer.
7. They destroyed customer delight in the most important funnel stages of a company selling vehicles- the loyalty and advocacy stages.
8. The importance of these stages is more significant in their nature of business.
9. Service and sales+delivery should work separately and have their own resources/ work independently of each other.
10. Would find a 3rd party service center or will learn how to diy until I move to a brand that cares about its customers.
11. I hope the customers who will get their motorcycle delivered today don’t experience the same thing when they expect service in the coming years of their ownership.

About the Reviewer

As i am using my bullet last from the around 2 years and having so many problems in engine and other parts last from one and half month it actually creating too much problems while riding it i went to the company service workshop and they repaired it still having same problem i have spent around 40k on same. Three times in 1.5 months for the same problem but no solution was found. And I went to the service point all time they have answered differently each time, according to service centre the carburetor has also been replaced. But the bullet still jerks while riding. There are still no changes in condition and (not problem slow ) i am suffering same problem.
I would like to request to the company please do take action against asap.
Hope you will respond.

About the Reviewer