Vespa VX 125

There are two fundamental blunders that plague a Vespa scooter. The first is the high price of the scooter. The second is the intentional non-availability of spare parts in the open market.
Vespa intentionally does not distribute the spare parts to anybody except its authorized service centers, which forces the customers to have their scooters repaired at the authorized service centers only. But the quality of work at the services is not that good. Since spare parts are not available in the local market, one has no choice.
There is always a shortage of spare parts, even with authorized service centers. I have had to wait for days together for getting basic spare parts such as air filter elements, petrol cock, accelerator cables, etc. During repairs, the service center is only interested in repairing your scooter with the spare parts they have in stock. If the spare part is not available, they give you a half-repaired scooter and tell you that the remaining repair will be done in the next service.
The fuel efficiency is the poorest. Every time I have complained about it, they tell me "Vespa gives less mileage than others". But I told them that its much lower, they changed some parts and told me to try for a few days and come back later if the problem was not solved. So every time I take the bike there, they make me change some or the other spare parts. I have lost patience and confidence.
Even if you somehow get spare parts and try to have it repaired by your local mechanic (non-authorized), the mechanic will hesitate to repair it. This is because one has to dismantle and remantle more parts to replace any spare part when compared to that of Activa. As a result, mechanics dislike this Vespa scooter.
What I figured out is that the sales numbers of Vespa are abysmally low. Its customer base is so small that local businessmen are not showing any interest in partnering with Vespa to open an authorized service center. You may be able to get an idea of how bad the Vespa numbers are if you look up the Vespa website and realize that there are only 3 dealers in the whole city of Mumbai(including Suburban). As the customer base of Vespa is pathetically low, it is obvious that the only way the so-called authorized service centers can survive is by milking the poor customers - which they do by forcing customers to buy spare parts from them.
Since the sales number is very low, probably the company cannot afford to maintain a good stock of spare parts. Obviously, if there are hardly any Vespa scooters on the road, who is going to buy those many spare parts? , the company may be making the spare parts in small batches, like once or twice every year. If the spare parts are exhausted when you need them, you will have to wait.
Even though the scooter is a premium scooter, there is nothing premium except its image. Customers are treated like captive slaves by being forced to repair only at authorized service centers. Vespa is a blood-sucking parasite feeding off the blood of innocent customers who trusted it to provide a premium experience. Vespa is trying to attract customers using its image and goodwill due to its collaboration with LML a few decades ago. But Vespa should understand that a product does not become premium merely by being priced higher, but by offering better service to customers who trust it.
The situation is so bad that Vespa should buy back its scooters from its customers because it is failing in its obligation to provide sufficient spare parts in a timely manner.

About the Reviewer

My journey with my dream vehicle vespa vx 125cc started from my showroom visit to check the physical appearance. Its human tendency to compare with the other band and version and the same i did in the trusted website: bikewale.Com compare and check the feature & price.
But, amazed I am with the unique services Vespa brand provides to its customers such as 5yr warranty + 2yr roadside assistance + 2years paint warranty [as its already a 3coated paint] +1year annul maintenance fees + 4 free service. As a beginner driver these influenced my buying decision with the trusted website: bikewale.com.
Now I am happy with my Vespa vx125cc scooter driving to my office it's really gives a classic professional look for professionals. I recommend it strongly for women professionals and students.

About the Reviewer

Amazing vehicle. I never rode vespa before. It's simply awesome when you ride in the city it's very comfortable even on highways it gives you the feeling of big machine people are asking many times for its looks, it looks so pretty, and maintenance is the too low cost of riding reduced when I started riding.
One of the most recommended scooter for everyone.

About the Reviewer