PURE EV ETrance Neo Price in Murgud

My ev ETrance Neo is new. In the second month, it started having so many problems that it has been lying in the Udaipur Rajasthan showroom for 3 months and the company is not even providing service. Please do not buy such a bike. While the vehicle is still under warranty.
When we went to the showroom to ask why our bike was having such a problem, the showroom people behaved very rudely with us and we were not being given any kind of service nor were we being put in touch with the company. We even met them but we are not getting any kind of response, whereas the vehicle is still under guarantee and warranty.

About the Reviewer

I paid 95000/- but got the invoice of 82000/- in January 2022, vehicle battery got damaged in February meanwhile on request they gave me a temporary battery after seven months I got my old battery after many follow-ups. But the very next day my vehicle was getting stuck after 3 to 4 km running I complained several times shop owner said he can't help me out as he himself is tired of the service received from the company and might shut the store soon. Guys don't buy any vehicle of pure etrance has a poor battery and poor service I paid almost 1 lakh not even using it for 3 months so will go to consumer court soon.

About the Reviewer

I purchased a PURE EV electric 2-wheeler on April 1, 2022, and within a year of ownership, I have encountered multiple instances of battery malfunction. According to the warranty terms and my understanding of the product, I expected the battery to function optimally for an extended period. However, the reality has been far from satisfactory.
To provide a clear overview of the situation:
1) I have filed two formal complaints about the erratic performance of the battery. PURE EV has taken the unit for repairs on both occasions and returned it to me. Unfortunately, these repairs did not result in significant improvements, and the problem persists.
2) My feedback regarding the battery's performance issues has seemingly gone unnoticed or unaddressed by PURE EV. Despite reporting the issue and suggesting possible solutions, there has been no proactive response or follow-up from their end.
3) Recently, I have encountered difficulties in reaching PURE EV through emails, as they have stopped responding to my communications. This lack of responsiveness has further aggravated my concerns.
The crux of my complaint revolves around the fact that the PURE EV had originally promised a range of 120 kilometers on a single charge for the electric 2-wheeler I purchased. However, even after a year of ownership and multiple repair attempts, I find it challenging to use the vehicle for rides exceeding 70 kilometers without experiencing battery-related issues.
Currently not able to use the scooter at all. The battery is completely dead.

About the Reviewer