User Review of Optima CX by Jashan Deep Singh

I am totally disappointed with their after-sales service. I purchased a Hero Optima from Joy Motors (GUWAHATI) in 2022. I have since visited their workshop many times for regular servicing. Their service used to be good. But I am completely disappointed with the last two services. They don't use most of the spare parts really. They use cheap compatible products locally available in the market instead of genuine hero products and they charge two/three times higher rates for those duplicate products. Besides, most of the duplicate products are not permanent. The last two times I have replaced the headlights, but both times the headlights did not come on for a day. I condemn Joy Motors (GUWAHATI) for cheating people like this.

About the Reviewer

If you live in the city or anywhere where the roads are paved, you can easily drive it there and take advantage of it and you can save thousands of rupees worth of petrol, but due to its being a smaller brother, it is not suitable for unpaved roads and where the streets are narrow and up and down. I have also just heard that Hero has scanned its subsidy with the government due to which it is not giving a warranty to anyone, due to which consumers and customers are suffering a lot and they are not able to get the warranty, so think well before buying a new Hero electric scooter.

About the Reviewer

Not many options so went for a simple eclectic bike with a Lithium battery. As promised 60 KM range never obtained usually gets around 25-30km. The service is bad but Bill will be above expectation. Once I changed the headlight it cost me Rs.550. and a small accident with another bike's full body is gone after 4 years vehicle is in my garage since the bad service for a small work.

About the Reviewer

I purchased my Optima bike in 2022, and it’s been a great experience so far. Even though I haven’t driven many kilometers, every ride has been smooth and enjoyable. The best part is the freedom from worrying about fuel costs—just charge and go! It’s perfect for city commutes, effortlessly staying within speed limits while offering a comfortable and efficient ride. If you're looking for an eco-friendly, cost-effective, and reliable option for daily city travel, Optima delivers.

About the Reviewer

Very bad scooty total money waste. I have bought it now it is not running daily new new problem occurs. Showroom owners and agency owners are providing the worst service ever. They just want money or nothing else. Do not buy this scooty by bicycle in the place of it. the worst service and worst scooty.

About the Reviewer

Pathetic service, every month 5-6 times it will break down, and the service takes too much time, each visit they will charge 700 -800 rupees, but no use after some days again it will break down
After complaining about the reduced rage for some months they came and took the battery and went, no update about the battery, more than 4 months over, don't buy their products, and no response from the company also.

About the Reviewer

Buying Experience -
Riding Experience - Lightweight - good for ladies, aged people and children
Look: Very attractive and aesthetic
Servicing and Maintenance exp. - The service centre does not have a technically sound team and the approach is very negative at all times.
Products overall - Below average and not suggested to anyone.

About the Reviewer

false information agent told me the speed was 60KMPH, which is wrong, the max speed is 50, the seat is not comfortable when you ride and too harsh when riding long, the build quality is too cheap and low, body part and frame removed from anywhere, the battery goes down suddenly when you ride and doesn't give any alert before battery down. Humble Request Don't buy.

About the Reviewer

Very bad buying experience and the service of hero electric is worse. Parts of this scooty are very expensive. Riding experience is very bad. Cheap quality plastic is used in this scooty. I regret my decision to buy this electric scooter. The only good thing is the very low running cost and is environment friendly this is the only reason I gave 2 stars.

About the Reviewer

I am totally disappointed with their after-sales service. I purchased a Hero Optima from Joy Motors (GUWAHATI) in 2022. I have since visited their workshop many times for regular servicing. Their service used to be good. But I am completely disappointed with the last two services. They don't use most of the spare parts really. They use cheap compatible products locally available in the market instead of genuine hero products and they charge two/three times higher rates for those duplicate products. Besides, most of the duplicate products are not permanent. The last two times I have replaced the headlights, but both times the headlights did not come on for a day. I condemn Joy Motors (GUWAHATI) for cheating people like this.

About the Reviewer

If you live in the city or anywhere where the roads are paved, you can easily drive it there and take advantage of it and you can save thousands of rupees worth of petrol, but due to its being a smaller brother, it is not suitable for unpaved roads and where the streets are narrow and up and down. I have also just heard that Hero has scanned its subsidy with the government due to which it is not giving a warranty to anyone, due to which consumers and customers are suffering a lot and they are not able to get the warranty, so think well before buying a new Hero electric scooter.

About the Reviewer

Not many options so went for a simple eclectic bike with a Lithium battery. As promised 60 KM range never obtained usually gets around 25-30km. The service is bad but Bill will be above expectation. Once I changed the headlight it cost me Rs.550. and a small accident with another bike's full body is gone after 4 years vehicle is in my garage since the bad service for a small work.

About the Reviewer

I purchased my Optima bike in 2022, and it’s been a great experience so far. Even though I haven’t driven many kilometers, every ride has been smooth and enjoyable. The best part is the freedom from worrying about fuel costs—just charge and go! It’s perfect for city commutes, effortlessly staying within speed limits while offering a comfortable and efficient ride. If you're looking for an eco-friendly, cost-effective, and reliable option for daily city travel, Optima delivers.

About the Reviewer

Very bad scooty total money waste. I have bought it now it is not running daily new new problem occurs. Showroom owners and agency owners are providing the worst service ever. They just want money or nothing else. Do not buy this scooty by bicycle in the place of it. the worst service and worst scooty.

About the Reviewer

Pathetic service, every month 5-6 times it will break down, and the service takes too much time, each visit they will charge 700 -800 rupees, but no use after some days again it will break down
After complaining about the reduced rage for some months they came and took the battery and went, no update about the battery, more than 4 months over, don't buy their products, and no response from the company also.

About the Reviewer

Buying Experience -
Riding Experience - Lightweight - good for ladies, aged people and children
Look: Very attractive and aesthetic
Servicing and Maintenance exp. - The service centre does not have a technically sound team and the approach is very negative at all times.
Products overall - Below average and not suggested to anyone.

About the Reviewer

false information agent told me the speed was 60KMPH, which is wrong, the max speed is 50, the seat is not comfortable when you ride and too harsh when riding long, the build quality is too cheap and low, body part and frame removed from anywhere, the battery goes down suddenly when you ride and doesn't give any alert before battery down. Humble Request Don't buy.

About the Reviewer

Very bad buying experience and the service of hero electric is worse. Parts of this scooty are very expensive. Riding experience is very bad. Cheap quality plastic is used in this scooty. I regret my decision to buy this electric scooter. The only good thing is the very low running cost and is environment friendly this is the only reason I gave 2 stars.

About the Reviewer

I am totally disappointed with their after-sales service. I purchased a Hero Optima from Joy Motors (GUWAHATI) in 2022. I have since visited their workshop many times for regular servicing. Their service used to be good. But I am completely disappointed with the last two services. They don't use most of the spare parts really. They use cheap compatible products locally available in the market instead of genuine hero products and they charge two/three times higher rates for those duplicate products. Besides, most of the duplicate products are not permanent. The last two times I have replaced the headlights, but both times the headlights did not come on for a day. I condemn Joy Motors (GUWAHATI) for cheating people like this.

About the Reviewer

If you live in the city or anywhere where the roads are paved, you can easily drive it there and take advantage of it and you can save thousands of rupees worth of petrol, but due to its being a smaller brother, it is not suitable for unpaved roads and where the streets are narrow and up and down. I have also just heard that Hero has scanned its subsidy with the government due to which it is not giving a warranty to anyone, due to which consumers and customers are suffering a lot and they are not able to get the warranty, so think well before buying a new Hero electric scooter.

About the Reviewer

Not many options so went for a simple eclectic bike with a Lithium battery. As promised 60 KM range never obtained usually gets around 25-30km. The service is bad but Bill will be above expectation. Once I changed the headlight it cost me Rs.550. and a small accident with another bike's full body is gone after 4 years vehicle is in my garage since the bad service for a small work.

About the Reviewer

I purchased my Optima bike in 2022, and it’s been a great experience so far. Even though I haven’t driven many kilometers, every ride has been smooth and enjoyable. The best part is the freedom from worrying about fuel costs—just charge and go! It’s perfect for city commutes, effortlessly staying within speed limits while offering a comfortable and efficient ride. If you're looking for an eco-friendly, cost-effective, and reliable option for daily city travel, Optima delivers.

About the Reviewer

Very bad scooty total money waste. I have bought it now it is not running daily new new problem occurs. Showroom owners and agency owners are providing the worst service ever. They just want money or nothing else. Do not buy this scooty by bicycle in the place of it. the worst service and worst scooty.

About the Reviewer

Pathetic service, every month 5-6 times it will break down, and the service takes too much time, each visit they will charge 700 -800 rupees, but no use after some days again it will break down
After complaining about the reduced rage for some months they came and took the battery and went, no update about the battery, more than 4 months over, don't buy their products, and no response from the company also.

About the Reviewer

Buying Experience -
Riding Experience - Lightweight - good for ladies, aged people and children
Look: Very attractive and aesthetic
Servicing and Maintenance exp. - The service centre does not have a technically sound team and the approach is very negative at all times.
Products overall - Below average and not suggested to anyone.

About the Reviewer

false information agent told me the speed was 60KMPH, which is wrong, the max speed is 50, the seat is not comfortable when you ride and too harsh when riding long, the build quality is too cheap and low, body part and frame removed from anywhere, the battery goes down suddenly when you ride and doesn't give any alert before battery down. Humble Request Don't buy.

About the Reviewer

Very bad buying experience and the service of hero electric is worse. Parts of this scooty are very expensive. Riding experience is very bad. Cheap quality plastic is used in this scooty. I regret my decision to buy this electric scooter. The only good thing is the very low running cost and is environment friendly this is the only reason I gave 2 stars.

About the Reviewer