3.4/5
Design and styling
Reliability
Comfort
Service experience
Value for money
Performance
Maintenance cost
Extra Features
Don't buy..parts not available and not servicing center
13 weeks ago
Mohnesh Dnyaneshwar Mandhre
Worst service center..not good for purchase. waste of money. don't buy Hero Electric. parts are not available service is also not working properly. I suggest to all buy this I purchased it because the name of Hero but it should be zero. the service center is not available in Ahmednagar.
Rating Parameters
(out of 5)
Design and styling
Reliability
Comfort
Service experience
Value for money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Ridden for (If Owned)
0-5000 km
Tips for other riders
Don't buy
Was this review helpful?
11
0
Please don't buy this vehicle
2 years ago
Shoaib
Please don't buy hero electric scooters I have had a bad experience with this bike. Buying an electric scooter is a loss of money especially in nizamabad because the service center does not have any parts and they do not have an idea to repair the bike. Please don't buy this vehicle and the service center will charge more and more for any problem.
Rating Parameters
(out of 5)
Design and styling
Reliability
Comfort
Service experience
Value for money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Ridden for (If Owned)
0-5000 km
Was this review helpful?
3
1
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
34 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Design and styling
Reliability
Comfort
Service experience
Value for money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Ridden for (If Owned)
5000-15000 km
Was this review helpful?
7
5
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Sawata Nagar, Beed, 431122
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