3.4/5
Design and styling
Reliability
Comfort
Service experience
Value for money
Performance
Maintenance cost
Extra Features
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
34 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Design and styling
Reliability
Comfort
Service experience
Value for money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Ridden for (If Owned)
5000-15000 km
Was this review helpful?
7
5
Its a Fraud company.
2 years ago
Rahul
First of all its not hero motocrop, its completely different company.. No match to other ev riding and build quality. Bike in not stable, handling and suspension are horrible. Fail to climb on steep roads. Motor is not producing enough power. Low quality of plastic, range is very low, and worst customer service , don't go for it.
Rating Parameters
(out of 5)
Design and styling
Reliability
Comfort
Service experience
Value for money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
5000-10000 kms
Ridden for (If Owned)
5000-15000 km
Was this review helpful?
6
5
Disappointment
1 year ago
Adarsh Reddy
Keep that voucher with u and correct the process of the screen. while we ride at night the opposite person, thing...etc not visible due to the high light in the screen so , plz make sure while ur marketing the product check the basic needs .... Im very disappointed after buying this ...optima, and this is good for morning people.
Rating Parameters
(out of 5)
Design and styling
Reliability
Comfort
Service experience
Value for money
About the Reviewer
Used it for
Daily Commute
Owned for
3-6 months
Ridden for
< 5000 kms
Ridden for (If Owned)
0-5000 km
Tips for other riders
Solve the problem in screen. Normal light is enough
Was this review helpful?
2
1
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Ravi Motors
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