3.5/5
Design and styling
Reliability
Comfort
Service experience
Value for money
Performance
Maintenance cost
Extra Features
Terrible Experience with Hero Electric Optima: Battery Failure Nightmare.
34 weeks ago
Souri Ratnaparkhi
I purchased the Hero Electric Optima a year ago for business purposes, investing a hefty sum of 78000/-. However, just four months before , the battery failed. Despite being under warranty, the company has utterly failed to provide a replacement in a timely manner. It has been over four months of agony, with no resolution in sight.The lackadaisical attitude of Hero Electric towards customer service is appalling. They have continuously delayed the replacement, citing vague excuses and providing no concrete timeline for resolution. Their indifference has brought my business operations to a grinding halt, causing significant financial losses and disrupting my livelihood.I am utterly disappointed and frustrated with Hero Electric's incompetence and lack of regard for their customers. Their failure to honor their warranty agreement and provide timely support reflects poorly on their brand and reliability. I strongly advise potential buyers to reconsider purchasing any product from Hero Electric, as they cannot be trusted to deliver on their promises and provide adequate support when needed.Overall, my experience with Hero Electric Optima has been nothing short of a nightmare, and I regret ever investing my hard-earned money in their product.
Rating Parameters
(out of 5)
Design and styling
Reliability
Comfort
Service experience
Value for money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
5000-10000 kms
Ridden for (If Owned)
5000-15000 km
Was this review helpful?
7
5
Its a Fraud company.
2 years ago
Rahul
First of all its not hero motocrop, its completely different company.. No match to other ev riding and build quality. Bike in not stable, handling and suspension are horrible. Fail to climb on steep roads. Motor is not producing enough power. Low quality of plastic, range is very low, and worst customer service , don't go for it.
Rating Parameters
(out of 5)
Design and styling
Reliability
Comfort
Service experience
Value for money
About the Reviewer
Used it for
Everything
Owned for
> 1 yr
Ridden for
5000-10000 kms
Ridden for (If Owned)
5000-15000 km
Was this review helpful?
6
5
Battery Issue
14 weeks ago
Dhiraj Zodge
I am facing a lot of problems regarding the battery which the company has had no solution for the last Seven months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned HERO company.Do not expect any warranty from the company.
Rating Parameters
(out of 5)
Design and styling
Reliability
Comfort
Service experience
Value for money
About the Reviewer
Used it for
Daily Commute
Owned for
> 1 yr
Ridden for
< 5000 kms
Ridden for (If Owned)
0-5000 kms
Was this review helpful?
4
5
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