User Review of Optima by Anant Saxena

3.5/5

133 Reviews

422 Ratings

Good vehicle for long journey

35 weeks ago

Anant Saxena

Rating Parameters

(out of 5)

Design and styling

Reliability

Comfort

Service experience

Value for money

About the Reviewer

Ridden for (If Owned)	5000-15000 km
Got mileage of	105 kmpl

Buying experience: Purchasing the Hero Electric Optima is hassle-free, with options available through various dealerships and online platforms. Customers can compare prices, features, and financing options before making a decision, ensuring a smooth buying process.
Riding experience: The Hero Electric Optima offers a comfortable and convenient ride, particularly suited for urban commuting. Its electric motor delivers instant torque for quick acceleration, while the lightweight design and compact dimensions make it easy to navigate through traffic. Riders can enjoy a quiet and smooth experience, with ergonomic seating adding to overall comfort, even during longer journeys.
Looks and performance: With its sleek and modern design, the Hero Electric Optima stands out on the road. Available in multiple color options, it features stylish graphics and a streamlined body. In terms of performance, its electric motor provides adequate power for city riding, with a top speed of around 40-45 km/h and a range of approximately 50-60 km on a single charge, making it suitable for daily commuting needs.
Servicing and maintenance: Servicing and maintaining the Hero Electric Optima is relatively straightforward and cost-effective. Since it runs on electricity, there's no need for frequent oil changes or tune-ups. Routine maintenance mainly involves checking and maintaining the battery, tyres, brakes, and electrical components. Additionally, Hero Electric has a widespread service network across India, ensuring easy access to servicing facilities for customers.
Pros and Cons:
Pros: Environmentally friendly with zero emissions, low operating costs due to lower charging expenses compared to petrol, smooth and quiet ride, and ease of riding and maintenance.
Cons: Limited range may not be suitable for long-distance travel, availability of charging infrastructure can be a concern in certain areas, and the initial cost might be higher compared to traditional petrol-powered scooters, although the savings in operating expenses can offset this over time.

Tips for Hero Electric Optima

It has tubeless tyres so there is no problem in tyres but you should do it's servicing after every 2000 km

Was this review helpful?

discontinued

Hero Electric Optima

86 kg|55 kmpl

₹ 51,571Onwards

Avg. Ex-Showroom price

More Reviews on Optima

Most Helpful (132)
Most Recent (132)
Critical (78)
Positive (54)

Worst service
7 weeks ago
Mayank Raj
I had my battery replacement last year, but till now it has not come, they don't even pick up my calls nor do they reply to my emails. I don't know when I am going to get my battery. Never buy Hero electric scooty. This company is a fraud. I submitted my battery on the 13th of December 2023, and my claim number is B171.
Rating Parameters
(out of 5)
1
Design and styling
1
Performance
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Read More
Was this review helpful?
0
0
Very Poor Service of Ultima in Kottayam Area Kerala
8 weeks ago
Joy Paul
I purchased the scooter about 2 years back from a dealer in Kottayam Kerala. But now there is no authorized dealer in Kottayam. I can't find a service center for repairing Ultima which has not working for the past few months. No authorized Hero scooter service in this area will attend to the faults of the Hero Ultima E Scooter. I enquired with some of my friends who had purchased Ultima and they all say the same story, no service for Ultima. We are planning for other options with the company for the service of our scooters. How can a customer able to buy a scooter from Hero brand
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
1
0
Hero Electric Optima
9 weeks ago
Ankit
After Sela service is very bad, when there is some problem with the battery or charger and we tell the people in the open showroom that we need to return it, they tell us it is 6 months. It has been 6 months since I returned my charger but I still haven't received it. all my money was wasted
Rating Parameters
(out of 5)
3
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
5
2
Honda electric bike
11 weeks ago
Ananya Singh
It's value for money. I love riding my scooter and it's comfortable. It never makes me feel that I have made the wrong decision to buy this scooter. I will try to suggest this scooter Hero Electric Optima to my friend circle as well. Thank you to the Hero company for providing this incredible product to us...
Rating Parameters
(out of 5)
4
Design and styling
4
Reliability
4
Comfort
4
Service experience
4
Value for money
About the Reviewer
Ridden for (If Owned)
15000+ km
Tips for other riders
Take good care daily
Read More
Was this review helpful?
3
3
Bad quality
13 weeks ago
Rajesh Verma
Very poor, 3 Times stopped mid-way and did not start. No support from Hero Service. Not reliable, not recommend buying it because very unreliable scooter, jurk during the ride.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
3 times stopped in mid-road
Read More
Was this review helpful?
9
1
Hero Electric Optima
15 weeks ago
Suneja
Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality,
Rating Parameters
(out of 5)
3
Design and styling
3
Reliability
3
Comfort
3
Service experience
4
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Single hand
Read More
Was this review helpful?
2
1
Don't buy..parts not available and not servicing center
16 weeks ago
Mohnesh Dnyaneshwar Mandhre
Worst service center..not good for purchase. waste of money. don't buy Hero Electric. parts are not available service is also not working properly. I suggest to all buy this I purchased it because the name of Hero but it should be zero. the service center is not available in Ahmednagar.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Don't buy
Read More
Was this review helpful?
11
0
Bad Bike
17 weeks ago
Shantilal
Third-class service, no service center support, rude behavior. Dead in two years of use. No responsible person gave a satisfactory answer, no service center for the battery, and everyone demanded a charge. Don't buy, other good evening bike is available in the market. so don't buy and don't suggest others.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
2
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Tips for other riders
Third-class service not satisfied with the dealer, rude behavior.
Read More
Was this review helpful?
11
0
Battery Issue
17 weeks ago
Dhiraj Zodge
I am facing a lot of problems regarding the battery which the company has had no solution for the last Seven months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned HERO company.
Do not expect any warranty from the company.
Rating Parameters
(out of 5)
1
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
4
5
Don't buy
19 weeks ago
Jesuraja
During the warranty period, they are asking for money for service. For a small problem, the service centre asked more than 25000rs for small complaints.
Free service also needs to be paid.
Very low speed, you can travel - max40. Not worth its money. Please look at some other vehicle
Please don't buy an Optima vehicle.
Rating Parameters
(out of 5)
3
Design and styling
3
Reliability
3
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
8
2

Worst service
7 weeks ago
Mayank Raj
I had my battery replacement last year, but till now it has not come, they don't even pick up my calls nor do they reply to my emails. I don't know when I am going to get my battery. Never buy Hero electric scooty. This company is a fraud. I submitted my battery on the 13th of December 2023, and my claim number is B171.
Rating Parameters
(out of 5)
1
Design and styling
1
Performance
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Read More
Was this review helpful?
0
0
Very Poor Service of Ultima in Kottayam Area Kerala
8 weeks ago
Joy Paul
I purchased the scooter about 2 years back from a dealer in Kottayam Kerala. But now there is no authorized dealer in Kottayam. I can't find a service center for repairing Ultima which has not working for the past few months. No authorized Hero scooter service in this area will attend to the faults of the Hero Ultima E Scooter. I enquired with some of my friends who had purchased Ultima and they all say the same story, no service for Ultima. We are planning for other options with the company for the service of our scooters. How can a customer able to buy a scooter from Hero brand
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
1
0
Hero Electric Optima
9 weeks ago
Ankit
After Sela service is very bad, when there is some problem with the battery or charger and we tell the people in the open showroom that we need to return it, they tell us it is 6 months. It has been 6 months since I returned my charger but I still haven't received it. all my money was wasted
Rating Parameters
(out of 5)
3
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
5
2
Honda electric bike
11 weeks ago
Ananya Singh
It's value for money. I love riding my scooter and it's comfortable. It never makes me feel that I have made the wrong decision to buy this scooter. I will try to suggest this scooter Hero Electric Optima to my friend circle as well. Thank you to the Hero company for providing this incredible product to us...
Rating Parameters
(out of 5)
4
Design and styling
4
Reliability
4
Comfort
4
Service experience
4
Value for money
About the Reviewer
Ridden for (If Owned)
15000+ km
Tips for other riders
Take good care daily
Read More
Was this review helpful?
3
3
Bad quality
13 weeks ago
Rajesh Verma
Very poor, 3 Times stopped mid-way and did not start. No support from Hero Service. Not reliable, not recommend buying it because very unreliable scooter, jurk during the ride.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
3 times stopped in mid-road
Read More
Was this review helpful?
9
1
Hero Electric Optima
15 weeks ago
Suneja
Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality,
Rating Parameters
(out of 5)
3
Design and styling
3
Reliability
3
Comfort
3
Service experience
4
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Single hand
Read More
Was this review helpful?
2
1
Don't buy..parts not available and not servicing center
16 weeks ago
Mohnesh Dnyaneshwar Mandhre
Worst service center..not good for purchase. waste of money. don't buy Hero Electric. parts are not available service is also not working properly. I suggest to all buy this I purchased it because the name of Hero but it should be zero. the service center is not available in Ahmednagar.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Don't buy
Read More
Was this review helpful?
11
0
Bad Bike
17 weeks ago
Shantilal
Third-class service, no service center support, rude behavior. Dead in two years of use. No responsible person gave a satisfactory answer, no service center for the battery, and everyone demanded a charge. Don't buy, other good evening bike is available in the market. so don't buy and don't suggest others.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
2
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Tips for other riders
Third-class service not satisfied with the dealer, rude behavior.
Read More
Was this review helpful?
11
0
Battery Issue
17 weeks ago
Dhiraj Zodge
I am facing a lot of problems regarding the battery which the company has had no solution for the last Seven months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned HERO company.
Do not expect any warranty from the company.
Rating Parameters
(out of 5)
1
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
4
5
Don't buy
19 weeks ago
Jesuraja
During the warranty period, they are asking for money for service. For a small problem, the service centre asked more than 25000rs for small complaints.
Free service also needs to be paid.
Very low speed, you can travel - max40. Not worth its money. Please look at some other vehicle
Please don't buy an Optima vehicle.
Rating Parameters
(out of 5)
3
Design and styling
3
Reliability
3
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
8
2

Worst service
7 weeks ago
Mayank Raj
I had my battery replacement last year, but till now it has not come, they don't even pick up my calls nor do they reply to my emails. I don't know when I am going to get my battery. Never buy Hero electric scooty. This company is a fraud. I submitted my battery on the 13th of December 2023, and my claim number is B171.
Rating Parameters
(out of 5)
1
Design and styling
1
Performance
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Read More
Was this review helpful?
0
0
Very Poor Service of Ultima in Kottayam Area Kerala
8 weeks ago
Joy Paul
I purchased the scooter about 2 years back from a dealer in Kottayam Kerala. But now there is no authorized dealer in Kottayam. I can't find a service center for repairing Ultima which has not working for the past few months. No authorized Hero scooter service in this area will attend to the faults of the Hero Ultima E Scooter. I enquired with some of my friends who had purchased Ultima and they all say the same story, no service for Ultima. We are planning for other options with the company for the service of our scooters. How can a customer able to buy a scooter from Hero brand
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
1
0
Hero Electric Optima
9 weeks ago
Ankit
After Sela service is very bad, when there is some problem with the battery or charger and we tell the people in the open showroom that we need to return it, they tell us it is 6 months. It has been 6 months since I returned my charger but I still haven't received it. all my money was wasted
Rating Parameters
(out of 5)
3
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
5
2
Honda electric bike
11 weeks ago
Ananya Singh
It's value for money. I love riding my scooter and it's comfortable. It never makes me feel that I have made the wrong decision to buy this scooter. I will try to suggest this scooter Hero Electric Optima to my friend circle as well. Thank you to the Hero company for providing this incredible product to us...
Rating Parameters
(out of 5)
4
Design and styling
4
Reliability
4
Comfort
4
Service experience
4
Value for money
About the Reviewer
Ridden for (If Owned)
15000+ km
Tips for other riders
Take good care daily
Read More
Was this review helpful?
3
3
Bad quality
13 weeks ago
Rajesh Verma
Very poor, 3 Times stopped mid-way and did not start. No support from Hero Service. Not reliable, not recommend buying it because very unreliable scooter, jurk during the ride.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
3 times stopped in mid-road
Read More
Was this review helpful?
9
1
Hero Electric Optima
15 weeks ago
Suneja
Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality,
Rating Parameters
(out of 5)
3
Design and styling
3
Reliability
3
Comfort
3
Service experience
4
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Single hand
Read More
Was this review helpful?
2
1
Don't buy..parts not available and not servicing center
16 weeks ago
Mohnesh Dnyaneshwar Mandhre
Worst service center..not good for purchase. waste of money. don't buy Hero Electric. parts are not available service is also not working properly. I suggest to all buy this I purchased it because the name of Hero but it should be zero. the service center is not available in Ahmednagar.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Don't buy
Read More
Was this review helpful?
11
0
Bad Bike
17 weeks ago
Shantilal
Third-class service, no service center support, rude behavior. Dead in two years of use. No responsible person gave a satisfactory answer, no service center for the battery, and everyone demanded a charge. Don't buy, other good evening bike is available in the market. so don't buy and don't suggest others.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
2
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Tips for other riders
Third-class service not satisfied with the dealer, rude behavior.
Read More
Was this review helpful?
11
0
Battery Issue
17 weeks ago
Dhiraj Zodge
I am facing a lot of problems regarding the battery which the company has had no solution for the last Seven months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned HERO company.
Do not expect any warranty from the company.
Rating Parameters
(out of 5)
1
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
4
5
Don't buy
19 weeks ago
Jesuraja
During the warranty period, they are asking for money for service. For a small problem, the service centre asked more than 25000rs for small complaints.
Free service also needs to be paid.
Very low speed, you can travel - max40. Not worth its money. Please look at some other vehicle
Please don't buy an Optima vehicle.
Rating Parameters
(out of 5)
3
Design and styling
3
Reliability
3
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
8
2

Worst service
7 weeks ago
Mayank Raj
I had my battery replacement last year, but till now it has not come, they don't even pick up my calls nor do they reply to my emails. I don't know when I am going to get my battery. Never buy Hero electric scooty. This company is a fraud. I submitted my battery on the 13th of December 2023, and my claim number is B171.
Rating Parameters
(out of 5)
1
Design and styling
1
Performance
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Read More
Was this review helpful?
0
0
Very Poor Service of Ultima in Kottayam Area Kerala
8 weeks ago
Joy Paul
I purchased the scooter about 2 years back from a dealer in Kottayam Kerala. But now there is no authorized dealer in Kottayam. I can't find a service center for repairing Ultima which has not working for the past few months. No authorized Hero scooter service in this area will attend to the faults of the Hero Ultima E Scooter. I enquired with some of my friends who had purchased Ultima and they all say the same story, no service for Ultima. We are planning for other options with the company for the service of our scooters. How can a customer able to buy a scooter from Hero brand
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
1
0
Hero Electric Optima
9 weeks ago
Ankit
After Sela service is very bad, when there is some problem with the battery or charger and we tell the people in the open showroom that we need to return it, they tell us it is 6 months. It has been 6 months since I returned my charger but I still haven't received it. all my money was wasted
Rating Parameters
(out of 5)
3
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
5
2
Honda electric bike
11 weeks ago
Ananya Singh
It's value for money. I love riding my scooter and it's comfortable. It never makes me feel that I have made the wrong decision to buy this scooter. I will try to suggest this scooter Hero Electric Optima to my friend circle as well. Thank you to the Hero company for providing this incredible product to us...
Rating Parameters
(out of 5)
4
Design and styling
4
Reliability
4
Comfort
4
Service experience
4
Value for money
About the Reviewer
Ridden for (If Owned)
15000+ km
Tips for other riders
Take good care daily
Read More
Was this review helpful?
3
3
Bad quality
13 weeks ago
Rajesh Verma
Very poor, 3 Times stopped mid-way and did not start. No support from Hero Service. Not reliable, not recommend buying it because very unreliable scooter, jurk during the ride.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
3 times stopped in mid-road
Read More
Was this review helpful?
9
1
Hero Electric Optima
15 weeks ago
Suneja
Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality, Hero brand of Ludhiana from last 25-30 years old good quality,
Rating Parameters
(out of 5)
3
Design and styling
3
Reliability
3
Comfort
3
Service experience
4
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Single hand
Read More
Was this review helpful?
2
1
Don't buy..parts not available and not servicing center
16 weeks ago
Mohnesh Dnyaneshwar Mandhre
Worst service center..not good for purchase. waste of money. don't buy Hero Electric. parts are not available service is also not working properly. I suggest to all buy this I purchased it because the name of Hero but it should be zero. the service center is not available in Ahmednagar.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Tips for other riders
Don't buy
Read More
Was this review helpful?
11
0
Bad Bike
17 weeks ago
Shantilal
Third-class service, no service center support, rude behavior. Dead in two years of use. No responsible person gave a satisfactory answer, no service center for the battery, and everyone demanded a charge. Don't buy, other good evening bike is available in the market. so don't buy and don't suggest others.
Rating Parameters
(out of 5)
2
Design and styling
1
Reliability
2
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
5000-15000 km
Tips for other riders
Third-class service not satisfied with the dealer, rude behavior.
Read More
Was this review helpful?
11
0
Battery Issue
17 weeks ago
Dhiraj Zodge
I am facing a lot of problems regarding the battery which the company has had no solution for the last Seven months. I am unable to ride without a battery and the company is neither replacing my battery nor responding to any call or mail. I did not expect such services from a renowned HERO company.
Do not expect any warranty from the company.
Rating Parameters
(out of 5)
1
Design and styling
1
Reliability
1
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
4
5
Don't buy
19 weeks ago
Jesuraja
During the warranty period, they are asking for money for service. For a small problem, the service centre asked more than 25000rs for small complaints.
Free service also needs to be paid.
Very low speed, you can travel - max40. Not worth its money. Please look at some other vehicle
Please don't buy an Optima vehicle.
Rating Parameters
(out of 5)
3
Design and styling
3
Reliability
3
Comfort
1
Service experience
1
Value for money
About the Reviewer
Ridden for (If Owned)
0-5000 km
Read More
Was this review helpful?
8
2