User Review of ETrance Neo by Katragunta Hari Babu

My ev ETrance Neo is new. In the second month, it started having so many problems that it has been lying in the Udaipur Rajasthan showroom for 3 months and the company is not even providing service. Please do not buy such a bike. While the vehicle is still under warranty.
When we went to the showroom to ask why our bike was having such a problem, the showroom people behaved very rudely with us and we were not being given any kind of service nor were we being put in touch with the company. We even met them but we are not getting any kind of response, whereas the vehicle is still under guarantee and warranty.

About the Reviewer

Good Electric Scooter to commute daily ride in the city till now no technical problems with this scooter...
Riding it daily is best for both young and old people.

About the Reviewer

I purchased Neo Trance from kk trader Bhubaneswar..literally threw my money into a dustbin after 9000km of riding it stopped charging they said the charger was not working then they said the battery was defective and asked 55k for new batteries..now my scooter dumped don't buy from this company ...ev is nothing but scam govt has no grievance cell to address this type scam

About the Reviewer

3. If you buy this EV then your money is wasted, nothing else. There cannot be a worse battery than this. In the name of help, you will get only a contact number for complaints from the showroom but no help. The range of this EV is a maximum of 60 km, don't expect more than that. The battery will show full charge but the scooter may switch off at any time.

About the Reviewer

Only one word for such a garbage EV (TOOOH).
Within one year and 4 months, the vehicle was with the service people. The battery has a lot of problems and was given for service again now they are not replacing nor returning the old battery. Many people have reported the same issue. It's a defective EV. My request is for all not to think of buying this EV.

About the Reviewer

Vehicle battery problem, after getting the service, after 50 km reached vehicle stopped. Then I contacted the service centre, but there was no proper response and I will try to contact pure EV toll-free number. it was always busy. Battery sent for company service. after 1 year still now I am not received it. My vehicle getting scrapped without battery. One suggestion for all. Don't buy the Pure EV vehicle. Customer service and Vehicle service are very very poor.

About the Reviewer

I purchased a PURE EV electric 2-wheeler on April 1, 2022, and within a year of ownership, I have encountered multiple instances of battery malfunction. According to the warranty terms and my understanding of the product, I expected the battery to function optimally for an extended period. However, the reality has been far from satisfactory.
To provide a clear overview of the situation:
1) I have filed two formal complaints about the erratic performance of the battery. PURE EV has taken the unit for repairs on both occasions and returned it to me. Unfortunately, these repairs did not result in significant improvements, and the problem persists.
2) My feedback regarding the battery's performance issues has seemingly gone unnoticed or unaddressed by PURE EV. Despite reporting the issue and suggesting possible solutions, there has been no proactive response or follow-up from their end.
3) Recently, I have encountered difficulties in reaching PURE EV through emails, as they have stopped responding to my communications. This lack of responsiveness has further aggravated my concerns.
The crux of my complaint revolves around the fact that the PURE EV had originally promised a range of 120 kilometers on a single charge for the electric 2-wheeler I purchased. However, even after a year of ownership and multiple repair attempts, I find it challenging to use the vehicle for rides exceeding 70 kilometers without experiencing battery-related issues.
Currently not able to use the scooter at all. The battery is completely dead.

About the Reviewer

The wheels have lesser dimensions and the possibility of skidding. performance wise very poor. Mileage and pickup are not as good as they claim in advertisements. service center performance average. no response from 45 days for the battery replacement given. battery performance is very poor and horrible. recommended for others NOT to buy e trance.
service wise very poor. think before you buy.

About the Reviewer

Within six months charging problem was raised. After informing to service centre problem was not solved. They have not registered the complaint after so many calls over the last 15 days. The showroom is also closed from where I bought it. They have only one service centre in Delhi and after many calls and telling them my problem not registered my complaint for that one service centre.

About the Reviewer

My ev ETrance Neo is new. In the second month, it started having so many problems that it has been lying in the Udaipur Rajasthan showroom for 3 months and the company is not even providing service. Please do not buy such a bike. While the vehicle is still under warranty.
When we went to the showroom to ask why our bike was having such a problem, the showroom people behaved very rudely with us and we were not being given any kind of service nor were we being put in touch with the company. We even met them but we are not getting any kind of response, whereas the vehicle is still under guarantee and warranty.

About the Reviewer

Good Electric Scooter to commute daily ride in the city till now no technical problems with this scooter...
Riding it daily is best for both young and old people.

About the Reviewer

I purchased Neo Trance from kk trader Bhubaneswar..literally threw my money into a dustbin after 9000km of riding it stopped charging they said the charger was not working then they said the battery was defective and asked 55k for new batteries..now my scooter dumped don't buy from this company ...ev is nothing but scam govt has no grievance cell to address this type scam

About the Reviewer

3. If you buy this EV then your money is wasted, nothing else. There cannot be a worse battery than this. In the name of help, you will get only a contact number for complaints from the showroom but no help. The range of this EV is a maximum of 60 km, don't expect more than that. The battery will show full charge but the scooter may switch off at any time.

About the Reviewer

Only one word for such a garbage EV (TOOOH).
Within one year and 4 months, the vehicle was with the service people. The battery has a lot of problems and was given for service again now they are not replacing nor returning the old battery. Many people have reported the same issue. It's a defective EV. My request is for all not to think of buying this EV.

About the Reviewer

Vehicle battery problem, after getting the service, after 50 km reached vehicle stopped. Then I contacted the service centre, but there was no proper response and I will try to contact pure EV toll-free number. it was always busy. Battery sent for company service. after 1 year still now I am not received it. My vehicle getting scrapped without battery. One suggestion for all. Don't buy the Pure EV vehicle. Customer service and Vehicle service are very very poor.

About the Reviewer

I purchased a PURE EV electric 2-wheeler on April 1, 2022, and within a year of ownership, I have encountered multiple instances of battery malfunction. According to the warranty terms and my understanding of the product, I expected the battery to function optimally for an extended period. However, the reality has been far from satisfactory.
To provide a clear overview of the situation:
1) I have filed two formal complaints about the erratic performance of the battery. PURE EV has taken the unit for repairs on both occasions and returned it to me. Unfortunately, these repairs did not result in significant improvements, and the problem persists.
2) My feedback regarding the battery's performance issues has seemingly gone unnoticed or unaddressed by PURE EV. Despite reporting the issue and suggesting possible solutions, there has been no proactive response or follow-up from their end.
3) Recently, I have encountered difficulties in reaching PURE EV through emails, as they have stopped responding to my communications. This lack of responsiveness has further aggravated my concerns.
The crux of my complaint revolves around the fact that the PURE EV had originally promised a range of 120 kilometers on a single charge for the electric 2-wheeler I purchased. However, even after a year of ownership and multiple repair attempts, I find it challenging to use the vehicle for rides exceeding 70 kilometers without experiencing battery-related issues.
Currently not able to use the scooter at all. The battery is completely dead.

About the Reviewer

The wheels have lesser dimensions and the possibility of skidding. performance wise very poor. Mileage and pickup are not as good as they claim in advertisements. service center performance average. no response from 45 days for the battery replacement given. battery performance is very poor and horrible. recommended for others NOT to buy e trance.
service wise very poor. think before you buy.

About the Reviewer

Within six months charging problem was raised. After informing to service centre problem was not solved. They have not registered the complaint after so many calls over the last 15 days. The showroom is also closed from where I bought it. They have only one service centre in Delhi and after many calls and telling them my problem not registered my complaint for that one service centre.

About the Reviewer

My ev ETrance Neo is new. In the second month, it started having so many problems that it has been lying in the Udaipur Rajasthan showroom for 3 months and the company is not even providing service. Please do not buy such a bike. While the vehicle is still under warranty.
When we went to the showroom to ask why our bike was having such a problem, the showroom people behaved very rudely with us and we were not being given any kind of service nor were we being put in touch with the company. We even met them but we are not getting any kind of response, whereas the vehicle is still under guarantee and warranty.

About the Reviewer

Good Electric Scooter to commute daily ride in the city till now no technical problems with this scooter...
Riding it daily is best for both young and old people.

About the Reviewer

I purchased Neo Trance from kk trader Bhubaneswar..literally threw my money into a dustbin after 9000km of riding it stopped charging they said the charger was not working then they said the battery was defective and asked 55k for new batteries..now my scooter dumped don't buy from this company ...ev is nothing but scam govt has no grievance cell to address this type scam

About the Reviewer

3. If you buy this EV then your money is wasted, nothing else. There cannot be a worse battery than this. In the name of help, you will get only a contact number for complaints from the showroom but no help. The range of this EV is a maximum of 60 km, don't expect more than that. The battery will show full charge but the scooter may switch off at any time.

About the Reviewer

Only one word for such a garbage EV (TOOOH).
Within one year and 4 months, the vehicle was with the service people. The battery has a lot of problems and was given for service again now they are not replacing nor returning the old battery. Many people have reported the same issue. It's a defective EV. My request is for all not to think of buying this EV.

About the Reviewer

Vehicle battery problem, after getting the service, after 50 km reached vehicle stopped. Then I contacted the service centre, but there was no proper response and I will try to contact pure EV toll-free number. it was always busy. Battery sent for company service. after 1 year still now I am not received it. My vehicle getting scrapped without battery. One suggestion for all. Don't buy the Pure EV vehicle. Customer service and Vehicle service are very very poor.

About the Reviewer

I purchased a PURE EV electric 2-wheeler on April 1, 2022, and within a year of ownership, I have encountered multiple instances of battery malfunction. According to the warranty terms and my understanding of the product, I expected the battery to function optimally for an extended period. However, the reality has been far from satisfactory.
To provide a clear overview of the situation:
1) I have filed two formal complaints about the erratic performance of the battery. PURE EV has taken the unit for repairs on both occasions and returned it to me. Unfortunately, these repairs did not result in significant improvements, and the problem persists.
2) My feedback regarding the battery's performance issues has seemingly gone unnoticed or unaddressed by PURE EV. Despite reporting the issue and suggesting possible solutions, there has been no proactive response or follow-up from their end.
3) Recently, I have encountered difficulties in reaching PURE EV through emails, as they have stopped responding to my communications. This lack of responsiveness has further aggravated my concerns.
The crux of my complaint revolves around the fact that the PURE EV had originally promised a range of 120 kilometers on a single charge for the electric 2-wheeler I purchased. However, even after a year of ownership and multiple repair attempts, I find it challenging to use the vehicle for rides exceeding 70 kilometers without experiencing battery-related issues.
Currently not able to use the scooter at all. The battery is completely dead.

About the Reviewer

The wheels have lesser dimensions and the possibility of skidding. performance wise very poor. Mileage and pickup are not as good as they claim in advertisements. service center performance average. no response from 45 days for the battery replacement given. battery performance is very poor and horrible. recommended for others NOT to buy e trance.
service wise very poor. think before you buy.

About the Reviewer

Within six months charging problem was raised. After informing to service centre problem was not solved. They have not registered the complaint after so many calls over the last 15 days. The showroom is also closed from where I bought it. They have only one service centre in Delhi and after many calls and telling them my problem not registered my complaint for that one service centre.

About the Reviewer