Honda Hness CB350

Purchased honda highness DLX PRO CB 350 on September 19, 2023 from Honda Big Wing Worli. I have suffered immensely due to pathetic service and request you to kindly resolve all the pending issues on a priority. Following are the issues of during the sale/after the sale process:
(i) The Bike was booked on September 10, 2023. The on-road cost of the bike was reflected as ₹240682. I have received the invoice as follows against a payment of ₹240682.
a. Payment to Maharashtra Motor Vehicles Department: ₹3066
b. Insurance Premium ₹ 15045( Debit Note for 15,130)
c: Tax Invoice including GST: ₹214856
d. RTO Registration Charges-₹6797
Total of the invoice value from a to d is ₹239764
Complaint 1: Kindly resolve the difference between ₹240682 and ₹ 239764
(ii) The Insurance policy issued at the time of the bike purchase was made invalid by ICICI Lombard due to the non-realisation of the premium. They have reissued me a policy on December 11, 2023 showing the vehicle registration date as December 11, 2023. The premium charged is ₹14782.
Complaint 2: My bike was non-insured from September 19, 2023 to December 11, 2023. Also, no refund is made to me on the excess premium payment taken. I request ₹50,000 in compensation damages for deficiency in service of not insuring the vehicle. Due to your deficiency in service, my insurance policy has factual inaccuracies that vehicle registration date is December 11, 2023 which makes the new policy also invalid.
(iii) The sticker of the bike was damaged at the time of delivery. I had regularly been in touch with the delivery guy who assured me that the sticker would be replaced within weeks. After multiple follow-ups, the delivery agent confirmed on January 7, 2024 that the sticker has arrived. On talking to their Service representative, I learnt that sticker replacement will require the paint of the tank also to be repainted.
Complaint 3: I want the sticker repaired with the original paint or the complete tank to be replaced with original paint.
(iv) The horn of the bike is not working properly from day 1 of purchase. I had raised the issue with the service representative on first service in October. The issue persists till date. While service representative has advised me to bring back again to the showroom, I don't have time to visit the showroom again and again. The most callous behaviour was when at the time of return of vehicle horn issue was persisting, the service guy just pressed the clip with his hands and told everything is fine.
Complaint 4: Kindly arrange bike pickup and drop from my home and replace horn along with horn clips so that horn issues never arise in future.
(v) The self-start of the bike does not work at the first instance and I need to switch on/of the engine button nearly 10% of the time.
(vi) I approached the service representative for a replacement of the side mirror on Feb 15. The service representative has informed me that it will come next week. Next week on approaching the service representative, I was told it will take one more week. I am yet to receive any communication from the service representative.
Complaint 6: If the company cannot arrange basic bike parts, the sale of bike may be immediately stopped.

About the Reviewer

I have been riding a bike for more than a year now. Between Royal Enfield and Hness, i preferred Hness. Riding-wise, at the time of buying, I took a trial and it was good. I also saw too much royal enfield so wanted some unique and also everything felt good hence purchased this. Maintenance is not much required, might be required after 3 yr normal bike maintenance as we do.

About the Reviewer

it was decided in the morning and the bike was at my doorstep in the evening. i love the bike once done with test drive
riding is upright and very comfortable, non stop ride 250 km and max range drove 770km in 14 hrs. very relax and performing engine
its a classical theme based bike and so justified with look and performance
maintenance cost is reasonable, started 2900/- and now its 3500/- at interval of 6000km
pros
performance, classical look, pick up, daily commuting. touring, believe me its simply awesome
cons
spoke wheel , headlight

About the Reviewer