Reviews of Hero Electric Optima CX

After-sales Service is very bad. Don't buy any hero Electric vehicle waste of money. 1.5 months over yet the company has not sent my control. The company simply says they will send it soon, 1.5 months is not enough to fix the control issue. The customer care team gives simple copy-paste replies. No escalation matrix, Parts are not available. Worst after sales. The fraudulent intention of the company.

About the Reviewer

1. It's a poor plastic bike.
2. No proper service from Hero after purchasing.
3. No spares will be available.
4. Lights and switches will also not be available in service centers. You need to wait for months.
5. If the vehicle gets wet in the rain, Switches and lights will not work properly.
6. There are no proper service centers in Hyderabad for Hero bikes.
7. I am staying in a village; after ORR, there are no street lights while going to my village. I have been waiting for a switch change for the last 3 months. So far, they haven't changed the switch. It's very difficult for me to ride the bike without a light at night. I'm carrying the torch light along with me and managing with that.
---Don't buy this kind of bike, spend a little extra and go for the bikes that will provide better quality. I spent around 1 lack for this bike. Now I feel like I have wasted 1 lack.

About the Reviewer

Very bad scooty total money waste. I have bought it now it is not running daily new new problem occurs. Showroom owners and agency owners are providing the worst service ever. They just want money or nothing else. Do not buy this scooty by bicycle in the place of it. the worst service and worst scooty.

About the Reviewer

Pros. -less costly for city ride
Cons- low speed-need to increase speed limit comparatively to another vehicle, high maintenance charge, ridiculous after-sale service from company side. If you are mailing them they are not replying to anyone. The company should take the initiative to avail extra motors and batteries at the distribution point because a warranty claim on battery takes a 20 to 25 days.

About the Reviewer

false information agent told me the speed was 60KMPH, which is wrong, the max speed is 50, the seat is not comfortable when you ride and too harsh when riding long, the build quality is too cheap and low, body part and frame removed from anywhere, the battery goes down suddenly when you ride and doesn't give any alert before battery down. Humble Request Don't buy.

About the Reviewer

I am totally disappointed with their after-sales service. I purchased a Hero Optima from Joy Motors (GUWAHATI) in 2022. I have since visited their workshop many times for regular servicing. Their service used to be good. But I am completely disappointed with the last two services. They don't use most of the spare parts really. They use cheap compatible products locally available in the market instead of genuine hero products and they charge two/three times higher rates for those duplicate products. Besides, most of the duplicate products are not permanent. The last two times I have replaced the headlights, but both times the headlights did not come on for a day. I condemn Joy Motors (GUWAHATI) for cheating people like this.

About the Reviewer

Worst buying experience. Back pain due to riding this vehicle. Toys like look a waste of money and poor performance. No servicing just a few oil drops. The only pro is you can sit on this bike. Cons are limitless if I mention them here.

About the Reviewer

They are defrauding people with false claims.
Taking hard-earned money from people and deceiving them with untested poor quality dangerous and hazardous products.
Very a very poor and life-threatening experience.
Hero Electric is also making fraud with fame ii subsidy of the government (the news is verified). Worst service ever possible.

About the Reviewer

Buying Experience -
Riding Experience - Lightweight - good for ladies, aged people and children
Look: Very attractive and aesthetic
Servicing and Maintenance exp. - The service centre does not have a technically sound team and the approach is very negative at all times.
Products overall - Below average and not suggested to anyone.

About the Reviewer

After-sales Service is very bad. Don't buy any hero Electric vehicle waste of money. 1.5 months over yet the company has not sent my control. The company simply says they will send it soon, 1.5 months is not enough to fix the control issue. The customer care team gives simple copy-paste replies. No escalation matrix, Parts are not available. Worst after sales. The fraudulent intention of the company.

About the Reviewer

1. It's a poor plastic bike.
2. No proper service from Hero after purchasing.
3. No spares will be available.
4. Lights and switches will also not be available in service centers. You need to wait for months.
5. If the vehicle gets wet in the rain, Switches and lights will not work properly.
6. There are no proper service centers in Hyderabad for Hero bikes.
7. I am staying in a village; after ORR, there are no street lights while going to my village. I have been waiting for a switch change for the last 3 months. So far, they haven't changed the switch. It's very difficult for me to ride the bike without a light at night. I'm carrying the torch light along with me and managing with that.
---Don't buy this kind of bike, spend a little extra and go for the bikes that will provide better quality. I spent around 1 lack for this bike. Now I feel like I have wasted 1 lack.

About the Reviewer

Very bad scooty total money waste. I have bought it now it is not running daily new new problem occurs. Showroom owners and agency owners are providing the worst service ever. They just want money or nothing else. Do not buy this scooty by bicycle in the place of it. the worst service and worst scooty.

About the Reviewer

Pros. -less costly for city ride
Cons- low speed-need to increase speed limit comparatively to another vehicle, high maintenance charge, ridiculous after-sale service from company side. If you are mailing them they are not replying to anyone. The company should take the initiative to avail extra motors and batteries at the distribution point because a warranty claim on battery takes a 20 to 25 days.

About the Reviewer

false information agent told me the speed was 60KMPH, which is wrong, the max speed is 50, the seat is not comfortable when you ride and too harsh when riding long, the build quality is too cheap and low, body part and frame removed from anywhere, the battery goes down suddenly when you ride and doesn't give any alert before battery down. Humble Request Don't buy.

About the Reviewer

I am totally disappointed with their after-sales service. I purchased a Hero Optima from Joy Motors (GUWAHATI) in 2022. I have since visited their workshop many times for regular servicing. Their service used to be good. But I am completely disappointed with the last two services. They don't use most of the spare parts really. They use cheap compatible products locally available in the market instead of genuine hero products and they charge two/three times higher rates for those duplicate products. Besides, most of the duplicate products are not permanent. The last two times I have replaced the headlights, but both times the headlights did not come on for a day. I condemn Joy Motors (GUWAHATI) for cheating people like this.

About the Reviewer

Worst buying experience. Back pain due to riding this vehicle. Toys like look a waste of money and poor performance. No servicing just a few oil drops. The only pro is you can sit on this bike. Cons are limitless if I mention them here.

About the Reviewer

They are defrauding people with false claims.
Taking hard-earned money from people and deceiving them with untested poor quality dangerous and hazardous products.
Very a very poor and life-threatening experience.
Hero Electric is also making fraud with fame ii subsidy of the government (the news is verified). Worst service ever possible.

About the Reviewer

Buying Experience -
Riding Experience - Lightweight - good for ladies, aged people and children
Look: Very attractive and aesthetic
Servicing and Maintenance exp. - The service centre does not have a technically sound team and the approach is very negative at all times.
Products overall - Below average and not suggested to anyone.

About the Reviewer

After-sales Service is very bad. Don't buy any hero Electric vehicle waste of money. 1.5 months over yet the company has not sent my control. The company simply says they will send it soon, 1.5 months is not enough to fix the control issue. The customer care team gives simple copy-paste replies. No escalation matrix, Parts are not available. Worst after sales. The fraudulent intention of the company.

About the Reviewer

1. It's a poor plastic bike.
2. No proper service from Hero after purchasing.
3. No spares will be available.
4. Lights and switches will also not be available in service centers. You need to wait for months.
5. If the vehicle gets wet in the rain, Switches and lights will not work properly.
6. There are no proper service centers in Hyderabad for Hero bikes.
7. I am staying in a village; after ORR, there are no street lights while going to my village. I have been waiting for a switch change for the last 3 months. So far, they haven't changed the switch. It's very difficult for me to ride the bike without a light at night. I'm carrying the torch light along with me and managing with that.
---Don't buy this kind of bike, spend a little extra and go for the bikes that will provide better quality. I spent around 1 lack for this bike. Now I feel like I have wasted 1 lack.

About the Reviewer

Very bad scooty total money waste. I have bought it now it is not running daily new new problem occurs. Showroom owners and agency owners are providing the worst service ever. They just want money or nothing else. Do not buy this scooty by bicycle in the place of it. the worst service and worst scooty.

About the Reviewer

Pros. -less costly for city ride
Cons- low speed-need to increase speed limit comparatively to another vehicle, high maintenance charge, ridiculous after-sale service from company side. If you are mailing them they are not replying to anyone. The company should take the initiative to avail extra motors and batteries at the distribution point because a warranty claim on battery takes a 20 to 25 days.

About the Reviewer

false information agent told me the speed was 60KMPH, which is wrong, the max speed is 50, the seat is not comfortable when you ride and too harsh when riding long, the build quality is too cheap and low, body part and frame removed from anywhere, the battery goes down suddenly when you ride and doesn't give any alert before battery down. Humble Request Don't buy.

About the Reviewer

I am totally disappointed with their after-sales service. I purchased a Hero Optima from Joy Motors (GUWAHATI) in 2022. I have since visited their workshop many times for regular servicing. Their service used to be good. But I am completely disappointed with the last two services. They don't use most of the spare parts really. They use cheap compatible products locally available in the market instead of genuine hero products and they charge two/three times higher rates for those duplicate products. Besides, most of the duplicate products are not permanent. The last two times I have replaced the headlights, but both times the headlights did not come on for a day. I condemn Joy Motors (GUWAHATI) for cheating people like this.

About the Reviewer

Worst buying experience. Back pain due to riding this vehicle. Toys like look a waste of money and poor performance. No servicing just a few oil drops. The only pro is you can sit on this bike. Cons are limitless if I mention them here.

About the Reviewer

They are defrauding people with false claims.
Taking hard-earned money from people and deceiving them with untested poor quality dangerous and hazardous products.
Very a very poor and life-threatening experience.
Hero Electric is also making fraud with fame ii subsidy of the government (the news is verified). Worst service ever possible.

About the Reviewer

Buying Experience -
Riding Experience - Lightweight - good for ladies, aged people and children
Look: Very attractive and aesthetic
Servicing and Maintenance exp. - The service centre does not have a technically sound team and the approach is very negative at all times.
Products overall - Below average and not suggested to anyone.

About the Reviewer