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Reviews of Hero Electric Optima CX

  • User Reviews
Optima CX Image

3/5

119 Ratings

48 Reviews

5 star

34%

4 star

14%

3 star

10%

2 star

4%

1 star

38%

₹ 83,315
Avg. Ex-Showroom price

Rating Parameters

(out of 5)

3

Design and styling


2

Reliability


2

Comfort


2

Service experience


2

Value for money

3

Performance

Reviews on Optima CX

  • Most Helpful (48)
  • Most Recent (48)
  • Critical (31)
  • Positive (17)
  • Fraud hero electric

    41 weeks ago


    Navneet

    Hero Electric is a big scam in the name of ev, a fraud company, it's broken from anywhere, service like you can choose any abusive word. Never buy Hero electric.

    Rating Parameters

    (out of 5)

    1

    Design and styling


    1

    Reliability


    1

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    5000-15000 km

    Riding Range Reported

    50 km/charge

    Tips for other riders

    Never buy here electric.

    Was this review helpful?

    4


    2


  • After sales service is completely disgusting.

    3 weeks ago


    Bikash Nath

    I am totally disappointed with their after-sales service. I purchased a Hero Optima from Joy Motors (GUWAHATI) in 2022. I have since visited their workshop many times for regular servicing. Their service used to be good. But I am completely disappointed with the last two services. They don't use most of the spare parts really. They use cheap compatible products locally available in the market instead of genuine hero products and they charge two/three times higher rates for those duplicate products. Besides, most of the duplicate products are not permanent. The last two times I have replaced the headlights, but both times the headlights did not come on for a day. I condemn Joy Motors (GUWAHATI) for cheating people like this.

    Rating Parameters

    (out of 5)

    2

    Design and styling


    1

    Performance


    1

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    5000-15000 km

    Riding Range Reported

    36 km/charge

    Was this review helpful?

    2


    0


  • Don't buy splendor is much better then this.

    2 years ago


    Singha

    1 . Vary bad sales persons in all over kolkata.
    2 . Good but not worth it.
    3 . Nothing good in instrument cluster, battery indicator is not good no information about range respect to remaining charge.
    4 . Brakes are not good. Check every parts carefully and don't rush.
    5 . I will recommend not to buy it,

    Rating Parameters

    (out of 5)

    2

    Design and styling


    1

    Reliability


    4

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    0-5000 km

    Riding Range Reported

    80 km/charge

    Tips for other riders

    Check every parts of the vehicle before you take it to home

    Was this review helpful?

    21


    20


  • Very bad experience of electric scooter

    26 weeks ago


    Suraj Landge

    Very bad buying experience and the service of hero electric is worse. Parts of this scooty are very expensive. Riding experience is very bad. Cheap quality plastic is used in this scooty. I regret my decision to buy this electric scooter. The only good thing is the very low running cost and is environment friendly this is the only reason I gave 2 stars.

    Rating Parameters

    (out of 5)

    1

    Design and styling


    1

    Reliability


    1

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    15000+ km

    Riding Range Reported

    80 km/charge

    Was this review helpful?

    5


    4


  • Value for money. You recover cost in 15000km

    2 years ago


    Rohit Grover

    I am writing after one month of using a single battery scooty. Pros: best for riding in the city. Good pickup comparable to my activa but a bit lower. Good shocker for a bumpy road, good headlight, amazing looks, gives 70% of claimed mileage in city traffic. Attractive price compared to others. You should recover your scooty cost in 20000 km and the battery replacement cost in another 7000.
    Cons: delicate plastics, less leg room, low boot space in dual battery, the seat has a bump separating the pillion which is uncomfortable, I got it covered with foam.

    Rating Parameters

    (out of 5)

    5

    Design and styling


    5

    Reliability


    4

    Comfort


    5

    Service experience


    4

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    0-5000 km

    Riding Range Reported

    50 km/charge

    Tips for other riders

    Don't wait to recharge. Do it when at 25% so as to be ready.

    Was this review helpful?

    25


    25


  • Amit Hero optima double battery

    30 weeks ago


    Amit Kumar Gupta

    1. The buying experience dealer was not good and more service Centers in Pune
    2. Riding experience 120 kg 2 people it is good
    3. Looks -all Fiber parts
    4. Good for single-person office to and fro
    5. Max speed is 55 km instead of the company claim of 48
    6. Battery weight is 6 kg. And it’s Portable so that we can remove and charge inside our flat. We don't need to arrange a PowerPoint in our parking.

    Rating Parameters

    (out of 5)

    4

    Design and styling


    5

    Reliability


    4

    Comfort


    1

    Service experience


    5

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    15000+ km

    Was this review helpful?

    2


    2

  • Fraud hero electric

    41 weeks ago


    Navneet

    Hero Electric is a big scam in the name of ev, a fraud company, it's broken from anywhere, service like you can choose any abusive word. Never buy Hero electric.

    Rating Parameters

    (out of 5)

    1

    Design and styling


    1

    Reliability


    1

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    5000-15000 km

    Riding Range Reported

    50 km/charge

    Tips for other riders

    Never buy here electric.

    Was this review helpful?

    4


    2


  • After sales service is completely disgusting.

    3 weeks ago


    Bikash Nath

    I am totally disappointed with their after-sales service. I purchased a Hero Optima from Joy Motors (GUWAHATI) in 2022. I have since visited their workshop many times for regular servicing. Their service used to be good. But I am completely disappointed with the last two services. They don't use most of the spare parts really. They use cheap compatible products locally available in the market instead of genuine hero products and they charge two/three times higher rates for those duplicate products. Besides, most of the duplicate products are not permanent. The last two times I have replaced the headlights, but both times the headlights did not come on for a day. I condemn Joy Motors (GUWAHATI) for cheating people like this.

    Rating Parameters

    (out of 5)

    2

    Design and styling


    1

    Performance


    1

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    5000-15000 km

    Riding Range Reported

    36 km/charge

    Was this review helpful?

    2


    0


  • Don't buy splendor is much better then this.

    2 years ago


    Singha

    1 . Vary bad sales persons in all over kolkata.
    2 . Good but not worth it.
    3 . Nothing good in instrument cluster, battery indicator is not good no information about range respect to remaining charge.
    4 . Brakes are not good. Check every parts carefully and don't rush.
    5 . I will recommend not to buy it,

    Rating Parameters

    (out of 5)

    2

    Design and styling


    1

    Reliability


    4

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    0-5000 km

    Riding Range Reported

    80 km/charge

    Tips for other riders

    Check every parts of the vehicle before you take it to home

    Was this review helpful?

    21


    20


  • Very bad experience of electric scooter

    26 weeks ago


    Suraj Landge

    Very bad buying experience and the service of hero electric is worse. Parts of this scooty are very expensive. Riding experience is very bad. Cheap quality plastic is used in this scooty. I regret my decision to buy this electric scooter. The only good thing is the very low running cost and is environment friendly this is the only reason I gave 2 stars.

    Rating Parameters

    (out of 5)

    1

    Design and styling


    1

    Reliability


    1

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    15000+ km

    Riding Range Reported

    80 km/charge

    Was this review helpful?

    5


    4


  • Value for money. You recover cost in 15000km

    2 years ago


    Rohit Grover

    I am writing after one month of using a single battery scooty. Pros: best for riding in the city. Good pickup comparable to my activa but a bit lower. Good shocker for a bumpy road, good headlight, amazing looks, gives 70% of claimed mileage in city traffic. Attractive price compared to others. You should recover your scooty cost in 20000 km and the battery replacement cost in another 7000.
    Cons: delicate plastics, less leg room, low boot space in dual battery, the seat has a bump separating the pillion which is uncomfortable, I got it covered with foam.

    Rating Parameters

    (out of 5)

    5

    Design and styling


    5

    Reliability


    4

    Comfort


    5

    Service experience


    4

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    0-5000 km

    Riding Range Reported

    50 km/charge

    Tips for other riders

    Don't wait to recharge. Do it when at 25% so as to be ready.

    Was this review helpful?

    25


    25


  • Amit Hero optima double battery

    30 weeks ago


    Amit Kumar Gupta

    1. The buying experience dealer was not good and more service Centers in Pune
    2. Riding experience 120 kg 2 people it is good
    3. Looks -all Fiber parts
    4. Good for single-person office to and fro
    5. Max speed is 55 km instead of the company claim of 48
    6. Battery weight is 6 kg. And it’s Portable so that we can remove and charge inside our flat. We don't need to arrange a PowerPoint in our parking.

    Rating Parameters

    (out of 5)

    4

    Design and styling


    5

    Reliability


    4

    Comfort


    1

    Service experience


    5

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    15000+ km

    Was this review helpful?

    2


    2

  • Fraud hero electric

    41 weeks ago


    Navneet

    Hero Electric is a big scam in the name of ev, a fraud company, it's broken from anywhere, service like you can choose any abusive word. Never buy Hero electric.

    Rating Parameters

    (out of 5)

    1

    Design and styling


    1

    Reliability


    1

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    5000-15000 km

    Riding Range Reported

    50 km/charge

    Tips for other riders

    Never buy here electric.

    Was this review helpful?

    4


    2


  • After sales service is completely disgusting.

    3 weeks ago


    Bikash Nath

    I am totally disappointed with their after-sales service. I purchased a Hero Optima from Joy Motors (GUWAHATI) in 2022. I have since visited their workshop many times for regular servicing. Their service used to be good. But I am completely disappointed with the last two services. They don't use most of the spare parts really. They use cheap compatible products locally available in the market instead of genuine hero products and they charge two/three times higher rates for those duplicate products. Besides, most of the duplicate products are not permanent. The last two times I have replaced the headlights, but both times the headlights did not come on for a day. I condemn Joy Motors (GUWAHATI) for cheating people like this.

    Rating Parameters

    (out of 5)

    2

    Design and styling


    1

    Performance


    1

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    5000-15000 km

    Riding Range Reported

    36 km/charge

    Was this review helpful?

    2


    0


  • Don't buy splendor is much better then this.

    2 years ago


    Singha

    1 . Vary bad sales persons in all over kolkata.
    2 . Good but not worth it.
    3 . Nothing good in instrument cluster, battery indicator is not good no information about range respect to remaining charge.
    4 . Brakes are not good. Check every parts carefully and don't rush.
    5 . I will recommend not to buy it,

    Rating Parameters

    (out of 5)

    2

    Design and styling


    1

    Reliability


    4

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    0-5000 km

    Riding Range Reported

    80 km/charge

    Tips for other riders

    Check every parts of the vehicle before you take it to home

    Was this review helpful?

    21


    20


  • Very bad experience of electric scooter

    26 weeks ago


    Suraj Landge

    Very bad buying experience and the service of hero electric is worse. Parts of this scooty are very expensive. Riding experience is very bad. Cheap quality plastic is used in this scooty. I regret my decision to buy this electric scooter. The only good thing is the very low running cost and is environment friendly this is the only reason I gave 2 stars.

    Rating Parameters

    (out of 5)

    1

    Design and styling


    1

    Reliability


    1

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    15000+ km

    Riding Range Reported

    80 km/charge

    Was this review helpful?

    5


    4


  • Value for money. You recover cost in 15000km

    2 years ago


    Rohit Grover

    I am writing after one month of using a single battery scooty. Pros: best for riding in the city. Good pickup comparable to my activa but a bit lower. Good shocker for a bumpy road, good headlight, amazing looks, gives 70% of claimed mileage in city traffic. Attractive price compared to others. You should recover your scooty cost in 20000 km and the battery replacement cost in another 7000.
    Cons: delicate plastics, less leg room, low boot space in dual battery, the seat has a bump separating the pillion which is uncomfortable, I got it covered with foam.

    Rating Parameters

    (out of 5)

    5

    Design and styling


    5

    Reliability


    4

    Comfort


    5

    Service experience


    4

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    0-5000 km

    Riding Range Reported

    50 km/charge

    Tips for other riders

    Don't wait to recharge. Do it when at 25% so as to be ready.

    Was this review helpful?

    25


    25


  • Amit Hero optima double battery

    30 weeks ago


    Amit Kumar Gupta

    1. The buying experience dealer was not good and more service Centers in Pune
    2. Riding experience 120 kg 2 people it is good
    3. Looks -all Fiber parts
    4. Good for single-person office to and fro
    5. Max speed is 55 km instead of the company claim of 48
    6. Battery weight is 6 kg. And it’s Portable so that we can remove and charge inside our flat. We don't need to arrange a PowerPoint in our parking.

    Rating Parameters

    (out of 5)

    4

    Design and styling


    5

    Reliability


    4

    Comfort


    1

    Service experience


    5

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    15000+ km

    Was this review helpful?

    2


    2

  • Fraud hero electric

    41 weeks ago


    Navneet

    Hero Electric is a big scam in the name of ev, a fraud company, it's broken from anywhere, service like you can choose any abusive word. Never buy Hero electric.

    Rating Parameters

    (out of 5)

    1

    Design and styling


    1

    Reliability


    1

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    5000-15000 km

    Riding Range Reported

    50 km/charge

    Tips for other riders

    Never buy here electric.

    Was this review helpful?

    4


    2


  • After sales service is completely disgusting.

    3 weeks ago


    Bikash Nath

    I am totally disappointed with their after-sales service. I purchased a Hero Optima from Joy Motors (GUWAHATI) in 2022. I have since visited their workshop many times for regular servicing. Their service used to be good. But I am completely disappointed with the last two services. They don't use most of the spare parts really. They use cheap compatible products locally available in the market instead of genuine hero products and they charge two/three times higher rates for those duplicate products. Besides, most of the duplicate products are not permanent. The last two times I have replaced the headlights, but both times the headlights did not come on for a day. I condemn Joy Motors (GUWAHATI) for cheating people like this.

    Rating Parameters

    (out of 5)

    2

    Design and styling


    1

    Performance


    1

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    5000-15000 km

    Riding Range Reported

    36 km/charge

    Was this review helpful?

    2


    0


  • Don't buy splendor is much better then this.

    2 years ago


    Singha

    1 . Vary bad sales persons in all over kolkata.
    2 . Good but not worth it.
    3 . Nothing good in instrument cluster, battery indicator is not good no information about range respect to remaining charge.
    4 . Brakes are not good. Check every parts carefully and don't rush.
    5 . I will recommend not to buy it,

    Rating Parameters

    (out of 5)

    2

    Design and styling


    1

    Reliability


    4

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    0-5000 km

    Riding Range Reported

    80 km/charge

    Tips for other riders

    Check every parts of the vehicle before you take it to home

    Was this review helpful?

    21


    20


  • Very bad experience of electric scooter

    26 weeks ago


    Suraj Landge

    Very bad buying experience and the service of hero electric is worse. Parts of this scooty are very expensive. Riding experience is very bad. Cheap quality plastic is used in this scooty. I regret my decision to buy this electric scooter. The only good thing is the very low running cost and is environment friendly this is the only reason I gave 2 stars.

    Rating Parameters

    (out of 5)

    1

    Design and styling


    1

    Reliability


    1

    Comfort


    1

    Service experience


    1

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    15000+ km

    Riding Range Reported

    80 km/charge

    Was this review helpful?

    5


    4


  • Value for money. You recover cost in 15000km

    2 years ago


    Rohit Grover

    I am writing after one month of using a single battery scooty. Pros: best for riding in the city. Good pickup comparable to my activa but a bit lower. Good shocker for a bumpy road, good headlight, amazing looks, gives 70% of claimed mileage in city traffic. Attractive price compared to others. You should recover your scooty cost in 20000 km and the battery replacement cost in another 7000.
    Cons: delicate plastics, less leg room, low boot space in dual battery, the seat has a bump separating the pillion which is uncomfortable, I got it covered with foam.

    Rating Parameters

    (out of 5)

    5

    Design and styling


    5

    Reliability


    4

    Comfort


    5

    Service experience


    4

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    0-5000 km

    Riding Range Reported

    50 km/charge

    Tips for other riders

    Don't wait to recharge. Do it when at 25% so as to be ready.

    Was this review helpful?

    25


    25


  • Amit Hero optima double battery

    30 weeks ago


    Amit Kumar Gupta

    1. The buying experience dealer was not good and more service Centers in Pune
    2. Riding experience 120 kg 2 people it is good
    3. Looks -all Fiber parts
    4. Good for single-person office to and fro
    5. Max speed is 55 km instead of the company claim of 48
    6. Battery weight is 6 kg. And it’s Portable so that we can remove and charge inside our flat. We don't need to arrange a PowerPoint in our parking.

    Rating Parameters

    (out of 5)

    4

    Design and styling


    5

    Reliability


    4

    Comfort


    1

    Service experience


    5

    Value for money

    About the Reviewer

    Ridden for (If Owned)

    15000+ km

    Was this review helpful?

    2


    2

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