Reviews of PURE EV EPluto 7G

Facing a lot.
Very bad experience till now. Facing lots of issues, majorly battery issues, product quality is very poor, waste of money, everything all the parts are of poor quality and the price of parts is very high, the bicycle is better than this scooty. The company has to take all the ev back and return the customer's money.

About the Reviewer

Very poor servicing, no proper reply given, spare parts not available, takes a minimum of one week time to get spare parts like brake cable, battery complaint within one year, promised battery backup for 60 kms per charge, not more than 45 to 50 maximum, service center blaming company, the blaming game going on.

About the Reviewer

If you want a new battery after 3 years they just give you a 1-year warranty on a new battery and which cost 50000 rupees and the battery that comes with the scooter and charger also gives you problems after 10 to 12 thousand km of running and scooter acceleration throttle also get damaged after 6 months to1years.

About the Reviewer

Worst bike and service from the company more than 100 batteries got voltage drop in the past 3 months. I bought this bike in May 2022 the battery got a complaint within 3 months of purchase. It's been almost 3 months and the issue with the battery is not resolved yet. Don't buy this crap. You will lose the piece of mind.

About the Reviewer

Do not trust this brand. I bought epluto 7g Dec 2021. Whenever I planned free service for my bike, the dealership denied my request and delayed the service whenever possible. I wanted to check the battery service process as this was promised by the dealer - sankar (chennai ebikes, now shut down) before the vehicle purchase. After many requests to visit the service center, I was denied that option too. Many dealerships allow customer lounge access in a closed glass cabin where they can watch the inspection and service of their vehicles. Coming to the main picture, the vehicle broke down at the 11-month mark without a warning in the middle of a highway road in peak traffic. Struggled to get roadside assistance for service pickup and the customer service team asked me to wait. After 3 hours they informed me there are no manpower in the service station and asked me to take the bike home myself in a minivan or load auto. I then took the battery to the service station myself the next day and the battery was sent to hyderabad for a checkup. 3 months later, the battery came back with a bill amount of 5000 rupees. I asked why the charge when the battery is still under warranty. They said the battery has never been serviced even once. It was a shock to me. Even after a struggling attempt to give the vehicle for service and follow-up, the only service that has been done in 4 free service schedules was just washing the scooter, which I would have done at home. How can dealer mistakes be pushed onto the customers? please do not trust this brand. I know the resale value for electric vehicles is not as good as for ice vehicles. But the service guy said the vehicle resale is just 35k for a vehicle bought approx a year back with 2k km run and in good condition. I am yet to receive the battery though. It's been a tragedy so far.

About the Reviewer

Worst service and maintenance. They won’t respond to our calls. They took our battery for service it’s been 1 year and they won’t respond properly. No proper response from them and they will speak rudely and they won’t give proper answers to anyone. The dealership of Nellore PURE lifted up their hands and said the company is not responding to us properly. The service center in Hyderabad cheated every customer and demanded money from customers. Don’t buy these cheap Scooters From this PURE company choose another brand. #SAYNOTOPURESCOOTERS

About the Reviewer

I purchased it from Yamuna Nagar and I reached my home at ambala cantt (which was 65km away from there) in 1 hour 25 minutes, however, road was under construction in the way for around 10 km. When I began ride there were 6 lines of charging showing on display and on completion of journey 3 lines of charging remains there. I experienced smooth riding. Central locking is also nice feature.

About the Reviewer

The pure EV dealers are very kind and polite and clarified all my questions. The buying experience was ultra smooth and they processed our order very quickly. Even same day delivery is available. The ride on this vehicle is very comfortable. I travel 50 km's daily in heavy traffic condition in Bengaluru. This vehicle is value for money. Running cost is lowest among its competitors. It is very suitable for daily city commuting. The vehicle has good looks and design and has all the basic feature that a 2 wheeler must have. One more myth about e vehicles is that it will not be able to climb steep roads. But I have tested in steep roads and while coming out of steep basement exit. Even though vehicle was stopped at the mid of climb, it managed to climb fully without any hassle. This scooter can do anything that a 110 cc scooter can do. But do keep in mind the battery charge level to avoid range anxiety. Some dealers are offering to exchange with petrol vehicles. I recommend to buy this vehicle if you have to travel within the city traffic. The dealer and the company both are oriented towards customer satisfaction. They respond to your requests immediately. This quality of the company is lacking among its competitors. Cons: The scooter's seat is small. Hopefully they will upgrade it in the next version The placement of switches should be redesigned. No usb charging port

About the Reviewer

Worst battery performance, The battery problem occurred after 8000km, this problem will continue even if you go to the servicing centre for the battery checkup. The company people will suggest you buy a new battery which costs around 30000 and the warranty would be for 2 years, we may face issue with this new battery also.
Please don’t buy this vehicle, you will face the worst experience with this vehicle.

About the Reviewer

Facing a lot.
Very bad experience till now. Facing lots of issues, majorly battery issues, product quality is very poor, waste of money, everything all the parts are of poor quality and the price of parts is very high, the bicycle is better than this scooty. The company has to take all the ev back and return the customer's money.

About the Reviewer

Very poor servicing, no proper reply given, spare parts not available, takes a minimum of one week time to get spare parts like brake cable, battery complaint within one year, promised battery backup for 60 kms per charge, not more than 45 to 50 maximum, service center blaming company, the blaming game going on.

About the Reviewer

If you want a new battery after 3 years they just give you a 1-year warranty on a new battery and which cost 50000 rupees and the battery that comes with the scooter and charger also gives you problems after 10 to 12 thousand km of running and scooter acceleration throttle also get damaged after 6 months to1years.

About the Reviewer

Worst bike and service from the company more than 100 batteries got voltage drop in the past 3 months. I bought this bike in May 2022 the battery got a complaint within 3 months of purchase. It's been almost 3 months and the issue with the battery is not resolved yet. Don't buy this crap. You will lose the piece of mind.

About the Reviewer

Do not trust this brand. I bought epluto 7g Dec 2021. Whenever I planned free service for my bike, the dealership denied my request and delayed the service whenever possible. I wanted to check the battery service process as this was promised by the dealer - sankar (chennai ebikes, now shut down) before the vehicle purchase. After many requests to visit the service center, I was denied that option too. Many dealerships allow customer lounge access in a closed glass cabin where they can watch the inspection and service of their vehicles. Coming to the main picture, the vehicle broke down at the 11-month mark without a warning in the middle of a highway road in peak traffic. Struggled to get roadside assistance for service pickup and the customer service team asked me to wait. After 3 hours they informed me there are no manpower in the service station and asked me to take the bike home myself in a minivan or load auto. I then took the battery to the service station myself the next day and the battery was sent to hyderabad for a checkup. 3 months later, the battery came back with a bill amount of 5000 rupees. I asked why the charge when the battery is still under warranty. They said the battery has never been serviced even once. It was a shock to me. Even after a struggling attempt to give the vehicle for service and follow-up, the only service that has been done in 4 free service schedules was just washing the scooter, which I would have done at home. How can dealer mistakes be pushed onto the customers? please do not trust this brand. I know the resale value for electric vehicles is not as good as for ice vehicles. But the service guy said the vehicle resale is just 35k for a vehicle bought approx a year back with 2k km run and in good condition. I am yet to receive the battery though. It's been a tragedy so far.

About the Reviewer

Worst service and maintenance. They won’t respond to our calls. They took our battery for service it’s been 1 year and they won’t respond properly. No proper response from them and they will speak rudely and they won’t give proper answers to anyone. The dealership of Nellore PURE lifted up their hands and said the company is not responding to us properly. The service center in Hyderabad cheated every customer and demanded money from customers. Don’t buy these cheap Scooters From this PURE company choose another brand. #SAYNOTOPURESCOOTERS

About the Reviewer

I purchased it from Yamuna Nagar and I reached my home at ambala cantt (which was 65km away from there) in 1 hour 25 minutes, however, road was under construction in the way for around 10 km. When I began ride there were 6 lines of charging showing on display and on completion of journey 3 lines of charging remains there. I experienced smooth riding. Central locking is also nice feature.

About the Reviewer

The pure EV dealers are very kind and polite and clarified all my questions. The buying experience was ultra smooth and they processed our order very quickly. Even same day delivery is available. The ride on this vehicle is very comfortable. I travel 50 km's daily in heavy traffic condition in Bengaluru. This vehicle is value for money. Running cost is lowest among its competitors. It is very suitable for daily city commuting. The vehicle has good looks and design and has all the basic feature that a 2 wheeler must have. One more myth about e vehicles is that it will not be able to climb steep roads. But I have tested in steep roads and while coming out of steep basement exit. Even though vehicle was stopped at the mid of climb, it managed to climb fully without any hassle. This scooter can do anything that a 110 cc scooter can do. But do keep in mind the battery charge level to avoid range anxiety. Some dealers are offering to exchange with petrol vehicles. I recommend to buy this vehicle if you have to travel within the city traffic. The dealer and the company both are oriented towards customer satisfaction. They respond to your requests immediately. This quality of the company is lacking among its competitors. Cons: The scooter's seat is small. Hopefully they will upgrade it in the next version The placement of switches should be redesigned. No usb charging port

About the Reviewer

Worst battery performance, The battery problem occurred after 8000km, this problem will continue even if you go to the servicing centre for the battery checkup. The company people will suggest you buy a new battery which costs around 30000 and the warranty would be for 2 years, we may face issue with this new battery also.
Please don’t buy this vehicle, you will face the worst experience with this vehicle.

About the Reviewer

Facing a lot.
Very bad experience till now. Facing lots of issues, majorly battery issues, product quality is very poor, waste of money, everything all the parts are of poor quality and the price of parts is very high, the bicycle is better than this scooty. The company has to take all the ev back and return the customer's money.

About the Reviewer

Very poor servicing, no proper reply given, spare parts not available, takes a minimum of one week time to get spare parts like brake cable, battery complaint within one year, promised battery backup for 60 kms per charge, not more than 45 to 50 maximum, service center blaming company, the blaming game going on.

About the Reviewer

If you want a new battery after 3 years they just give you a 1-year warranty on a new battery and which cost 50000 rupees and the battery that comes with the scooter and charger also gives you problems after 10 to 12 thousand km of running and scooter acceleration throttle also get damaged after 6 months to1years.

About the Reviewer

Worst bike and service from the company more than 100 batteries got voltage drop in the past 3 months. I bought this bike in May 2022 the battery got a complaint within 3 months of purchase. It's been almost 3 months and the issue with the battery is not resolved yet. Don't buy this crap. You will lose the piece of mind.

About the Reviewer

Do not trust this brand. I bought epluto 7g Dec 2021. Whenever I planned free service for my bike, the dealership denied my request and delayed the service whenever possible. I wanted to check the battery service process as this was promised by the dealer - sankar (chennai ebikes, now shut down) before the vehicle purchase. After many requests to visit the service center, I was denied that option too. Many dealerships allow customer lounge access in a closed glass cabin where they can watch the inspection and service of their vehicles. Coming to the main picture, the vehicle broke down at the 11-month mark without a warning in the middle of a highway road in peak traffic. Struggled to get roadside assistance for service pickup and the customer service team asked me to wait. After 3 hours they informed me there are no manpower in the service station and asked me to take the bike home myself in a minivan or load auto. I then took the battery to the service station myself the next day and the battery was sent to hyderabad for a checkup. 3 months later, the battery came back with a bill amount of 5000 rupees. I asked why the charge when the battery is still under warranty. They said the battery has never been serviced even once. It was a shock to me. Even after a struggling attempt to give the vehicle for service and follow-up, the only service that has been done in 4 free service schedules was just washing the scooter, which I would have done at home. How can dealer mistakes be pushed onto the customers? please do not trust this brand. I know the resale value for electric vehicles is not as good as for ice vehicles. But the service guy said the vehicle resale is just 35k for a vehicle bought approx a year back with 2k km run and in good condition. I am yet to receive the battery though. It's been a tragedy so far.

About the Reviewer

Worst service and maintenance. They won’t respond to our calls. They took our battery for service it’s been 1 year and they won’t respond properly. No proper response from them and they will speak rudely and they won’t give proper answers to anyone. The dealership of Nellore PURE lifted up their hands and said the company is not responding to us properly. The service center in Hyderabad cheated every customer and demanded money from customers. Don’t buy these cheap Scooters From this PURE company choose another brand. #SAYNOTOPURESCOOTERS

About the Reviewer

I purchased it from Yamuna Nagar and I reached my home at ambala cantt (which was 65km away from there) in 1 hour 25 minutes, however, road was under construction in the way for around 10 km. When I began ride there were 6 lines of charging showing on display and on completion of journey 3 lines of charging remains there. I experienced smooth riding. Central locking is also nice feature.

About the Reviewer

The pure EV dealers are very kind and polite and clarified all my questions. The buying experience was ultra smooth and they processed our order very quickly. Even same day delivery is available. The ride on this vehicle is very comfortable. I travel 50 km's daily in heavy traffic condition in Bengaluru. This vehicle is value for money. Running cost is lowest among its competitors. It is very suitable for daily city commuting. The vehicle has good looks and design and has all the basic feature that a 2 wheeler must have. One more myth about e vehicles is that it will not be able to climb steep roads. But I have tested in steep roads and while coming out of steep basement exit. Even though vehicle was stopped at the mid of climb, it managed to climb fully without any hassle. This scooter can do anything that a 110 cc scooter can do. But do keep in mind the battery charge level to avoid range anxiety. Some dealers are offering to exchange with petrol vehicles. I recommend to buy this vehicle if you have to travel within the city traffic. The dealer and the company both are oriented towards customer satisfaction. They respond to your requests immediately. This quality of the company is lacking among its competitors. Cons: The scooter's seat is small. Hopefully they will upgrade it in the next version The placement of switches should be redesigned. No usb charging port

About the Reviewer

Worst battery performance, The battery problem occurred after 8000km, this problem will continue even if you go to the servicing centre for the battery checkup. The company people will suggest you buy a new battery which costs around 30000 and the warranty would be for 2 years, we may face issue with this new battery also.
Please don’t buy this vehicle, you will face the worst experience with this vehicle.

About the Reviewer